CFPB Consumer Complaint Profile
Plaza Home Mortgage, Inc.
311 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 311
- Total complaints
- 14
- Last 12 months
- 97.1%
- Timely response
- 40
- States affected
The verdict
311 CFPB complaints put Plaza Home Mortgage, Inc. at #683 out of 3,848 financial companies ranked by complaint volume. It answers 97.1% of complaints on time - above the 93% median for companies with 100+ complaints.
- #683
- of 3,848 companies by volume
- 97.1%
- answered on time
- Mortgage
- most-complained product
- 40
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2013 | 8 |
| 2014 | 18 |
| 2015 | 23 |
| 2016 | 36 |
| 2017 | 26 |
| 2018 | 22 |
| 2019 | 27 |
| 2020 | 36 |
| 2021 | 43 |
| 2022 | 28 |
| 2023 | 13 |
| 2024 | 13 |
| 2025 | 15 |
| 2026 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Plaza Home Mortgage, Inc.
311 complaints against Plaza Home Mortgage, Inc. appear in the CFPB record, including 14 from the trailing year. The 40 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
Plaza Home Mortgage, Inc.'s timely response rate stands at 97.1%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response was formally disputed in 22.2% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 7.1% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Plaza Home Mortgage, Inc. have?
311 complaints have been filed against Plaza Home Mortgage, Inc. with the CFPB overall - 14 of them in the past year.
Does Plaza Home Mortgage, Inc. respond to complaints on time?
Plaza Home Mortgage, Inc. has a 97.1% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Plaza Home Mortgage, Inc.?
The most complained-about product for Plaza Home Mortgage, Inc. is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Plaza Home Mortgage, Inc.?
"Trouble during payment process" is the single most frequently cited issue in complaints against Plaza Home Mortgage, Inc. - see all issues and counts above.
How do I file a complaint against Plaza Home Mortgage, Inc.?
You can file a complaint against Plaza Home Mortgage, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Plaza Home Mortgage, Inc.?
The CFPB has recorded complaints against Plaza Home Mortgage, Inc. from 40 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~311)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.