CFPB Consumer Complaint Profile
Plaza Home Mortgage, Inc.
The CFPB complaints on file trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 311
- Total complaints
- Above average
- 14
- Last 12 months
- 97.1%
- Timely response
- Below median
- 40
- States affected
The verdict
By CFPB complaint volume, Plaza Home Mortgage, Inc. is #682 out of 3,843 financial companies. On response speed it sits at the 40th percentile among companies with 100+ complaints.
- Mortgage
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Plaza Home Mortgage, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.1% Around the middle higher than 40% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2013 | 8 |
| 2014 | 18 |
| 2015 | 23 |
| 2016 | 36 |
| 2017 | 26 |
| 2018 | 22 |
| 2019 | 27 |
| 2020 | 36 |
| 2021 | 43 |
| 2022 | 28 |
| 2023 | 13 |
| 2024 | 13 |
| 2025 | 15 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Plaza Home Mortgage, Inc.
In the CFPB record, Plaza Home Mortgage, Inc. has a nationwide complaint footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate is at or above benchmark levels, a sign it handles intake and escalation well. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Plaza Home Mortgage, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (22.2% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Plaza Home Mortgage, Inc. have?
311 complaints have been filed against Plaza Home Mortgage, Inc. with the CFPB overall - 14 of them in the past year.
Does Plaza Home Mortgage, Inc. respond to complaints on time?
Plaza Home Mortgage, Inc. has a 97.1% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Plaza Home Mortgage, Inc.?
The most complained-about product for Plaza Home Mortgage, Inc. is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Plaza Home Mortgage, Inc.?
"Trouble during payment process" is the single most frequently cited issue in complaints against Plaza Home Mortgage, Inc. - see all issues and counts above.
How do I file a complaint against Plaza Home Mortgage, Inc.?
You can file a complaint against Plaza Home Mortgage, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Plaza Home Mortgage, Inc.?
The CFPB has recorded complaints against Plaza Home Mortgage, Inc. from 40 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.