CFPB Consumer Complaint Profile
PLM Lender Services, Inc.
11 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 11
- Total complaints
- Below average
- 0
- Last 12 months
- 100%
- Timely response
- Top decile
- 1
- States affected
The verdict
PLM Lender Services, Inc. ranks #3589 of 3,843 financial companies by CFPB complaint volume, with 11 complaints on record. Its on-time response rate is 100%, the 86th percentile among companies with 100+ complaints.
- #3589
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Mortgage
- most-complained product
- 1
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
PLM Lender Services, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 4 |
| 2016 | 1 |
| 2017 | 1 |
| 2019 | 1 |
| 2022 | 1 |
| 2024 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for PLM Lender Services, Inc.
The CFPB Consumer Complaint Database has logged 11 complaints against PLM Lender Services, Inc. overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 1 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. The specific issue named most within that category is "Struggling to pay mortgage," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against PLM Lender Services, Inc. draw a 100% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does PLM Lender Services, Inc. have?
11 complaints have been filed against PLM Lender Services, Inc. with the CFPB overall - 0 of them in the past year.
Does PLM Lender Services, Inc. respond to complaints on time?
CFPB complaints against PLM Lender Services, Inc. draw a 100% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for PLM Lender Services, Inc.?
Among all products tied to PLM Lender Services, Inc., "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with PLM Lender Services, Inc.?
The most common issue reported by consumers about PLM Lender Services, Inc. is "Struggling to pay mortgage." All complaint issues are listed above with their counts.
How do I file a complaint against PLM Lender Services, Inc.?
You can file a complaint against PLM Lender Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for PLM Lender Services, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does PLM Lender Services, Inc. have?
11 complaints have been filed against PLM Lender Services, Inc. with the CFPB overall - 0 of them in the past year.
Does PLM Lender Services, Inc. respond to complaints on time?
CFPB complaints against PLM Lender Services, Inc. draw a 100% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for PLM Lender Services, Inc.?
Among all products tied to PLM Lender Services, Inc., "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with PLM Lender Services, Inc.?
The most common issue reported by consumers about PLM Lender Services, Inc. is "Struggling to pay mortgage." All complaint issues are listed above with their counts.
How do I file a complaint against PLM Lender Services, Inc.?
You can file a complaint against PLM Lender Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.