CFPB Consumer Complaint Profile
Pls Group, Inc
Consumers have filed 225 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 225
- Total complaints
- Above average
- 17
- Last 12 months
- 98.2%
- Timely response
- Above median
- 25
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Pls Group, Inc has accumulated 225 complaints, placing it #846 by volume. Its on-time response rate is 98.2%, the 50th percentile among companies with 100+ complaints.
- #846
- of 3,843 companies by volume
- 98.2%
- on time (50th pctile)
- Money transfer, virt…
- most-complained product
- 25
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Pls Group, Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.2% Higher than most higher than 50% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 14 |
| 2015 | 23 |
| 2016 | 19 |
| 2017 | 13 |
| 2018 | 12 |
| 2019 | 12 |
| 2020 | 20 |
| 2021 | 13 |
| 2022 | 13 |
| 2023 | 39 |
| 2024 | 24 |
| 2025 | 20 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Pls Group, Inc
Pls Group, Inc carries 225 complaints in the CFPB's database, 17 of them filed within the past 12 months. Consumers spanning 25 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Money transfer, virtual currency, or money service," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Lost or stolen money order" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Pls Group, Inc's timely response rate stands at 98.2%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved cases drew a formal consumer-dispute rate of 9.7% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 42.7% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Pls Group, Inc have?
The CFPB has logged 225 complaints against Pls Group, Inc to date, of which 17 came in over the last 12 months.
Does Pls Group, Inc respond to complaints on time?
Pls Group, Inc's CFPB timely-response rate is 98.2%. This is considered excellent.
What product generates the most complaints for Pls Group, Inc?
The most complained-about product for Pls Group, Inc is "Money transfer, virtual currency, or money service." You can view the full product breakdown on this page.
What is the most common complaint issue with Pls Group, Inc?
"Lost or stolen money order" is the single most frequently cited issue in complaints against Pls Group, Inc - see all issues and counts above.
How do I file a complaint against Pls Group, Inc?
You can file a complaint against Pls Group, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Pls Group, Inc?
Consumers in 25 states and territories have filed complaints about Pls Group, Inc with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Pls Group, Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (9.7% here).
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Pls Group, Inc have?
The CFPB has logged 225 complaints against Pls Group, Inc to date, of which 17 came in over the last 12 months.
Does Pls Group, Inc respond to complaints on time?
Pls Group, Inc's CFPB timely-response rate is 98.2%. This is considered excellent.
What product generates the most complaints for Pls Group, Inc?
The most complained-about product for Pls Group, Inc is "Money transfer, virtual currency, or money service." You can view the full product breakdown on this page.
What is the most common complaint issue with Pls Group, Inc?
"Lost or stolen money order" is the single most frequently cited issue in complaints against Pls Group, Inc - see all issues and counts above.
How do I file a complaint against Pls Group, Inc?
You can file a complaint against Pls Group, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Pls Group, Inc?
Consumers in 25 states and territories have filed complaints about Pls Group, Inc with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.