CFPB Consumer Complaint Profile
Premium Mortgage Corp
What 10 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 10
- Total complaints
- Below average
- 3
- Last 12 months
- 80%
- Timely response
- Bottom decile
- 4
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Premium Mortgage Corp has accumulated 10 complaints, placing it #3715 by volume. On-time replies land at 80%, the 9th percentile for the 100+ complaint peer group.
- #3715
- of 3,843 companies by volume
- 80%
- on time (9th pctile)
- Mortgage
- most-complained product
- 4
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Premium Mortgage Corp vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
80% Among the lowest higher than 9% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 1 |
| 2017 | 1 |
| 2018 | 1 |
| 2020 | 1 |
| 2022 | 2 |
| 2024 | 1 |
| 2025 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Premium Mortgage Corp
Premium Mortgage Corp carries 10 complaints in the CFPB's database, 3 of them filed within the past 12 months. Consumers spanning 4 states and territories have weighed in, giving this a geographically concentrated footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Trouble during payment process" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Premium Mortgage Corp posts a 80% reply rate on forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 20% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Premium Mortgage Corp have?
Premium Mortgage Corp has 10 total consumer complaints filed with the CFPB, with 3 filed in the last 12 months.
Does Premium Mortgage Corp respond to complaints on time?
Premium Mortgage Corp has a 80% timely response rate to CFPB complaints.
What product generates the most complaints for Premium Mortgage Corp?
The most complained-about product for Premium Mortgage Corp is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Premium Mortgage Corp?
Consumers most often cite "Trouble during payment process" when complaining about Premium Mortgage Corp; the full issue list with counts is above.
How do I file a complaint against Premium Mortgage Corp?
You can file a complaint against Premium Mortgage Corp directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Premium Mortgage Corp?
Consumers in 4 states and territories have filed complaints about Premium Mortgage Corp with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Premium Mortgage Corp: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Premium Mortgage Corp have?
Premium Mortgage Corp has 10 total consumer complaints filed with the CFPB, with 3 filed in the last 12 months.
Does Premium Mortgage Corp respond to complaints on time?
Premium Mortgage Corp has a 80% timely response rate to CFPB complaints.
What product generates the most complaints for Premium Mortgage Corp?
The most complained-about product for Premium Mortgage Corp is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Premium Mortgage Corp?
Consumers most often cite "Trouble during payment process" when complaining about Premium Mortgage Corp; the full issue list with counts is above.
How do I file a complaint against Premium Mortgage Corp?
You can file a complaint against Premium Mortgage Corp directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Premium Mortgage Corp?
Consumers in 4 states and territories have filed complaints about Premium Mortgage Corp with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.