CFPB Consumer Complaint Profile
Primelending, a Plainscapital Company
Consumers have filed 207 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 207
- Total complaints
- Above average
- 0
- Last 12 months
- 99%
- Timely response
- Above median
- 39
- States affected
The verdict
207 CFPB complaints put Primelending, a Plainscapital Company at #910 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 99%, the 60th percentile among companies with 100+ complaints.
- #910
- of 3,843 companies by volume
- 99%
- on time (60th pctile)
- Mortgage
- most-complained product
- 39
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Primelending, a Plainscapital Company vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99% Higher than most higher than 60% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 3 |
| 2013 | 12 |
| 2014 | 24 |
| 2015 | 25 |
| 2016 | 27 |
| 2017 | 44 |
| 2018 | 33 |
| 2019 | 24 |
| 2020 | 15 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Primelending, a Plainscapital Company
The CFPB Consumer Complaint Database has logged 207 complaints against Primelending, a Plainscapital Company overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 39 states and territories, making this a multi-regional complaint footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Application, originator, mortgage broker," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Primelending, a Plainscapital Company draw a 99% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved cases drew a formal consumer-dispute rate of 20.2% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 6.8%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Primelending, a Plainscapital Company have?
Primelending, a Plainscapital Company has 207 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Primelending, a Plainscapital Company respond to complaints on time?
Primelending, a Plainscapital Company has a 99% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Primelending, a Plainscapital Company?
"Mortgage" draws more CFPB complaints against Primelending, a Plainscapital Company than any other product - see the full breakdown above.
What is the most common complaint issue with Primelending, a Plainscapital Company?
The most common issue reported by consumers about Primelending, a Plainscapital Company is "Application, originator, mortgage broker." All complaint issues are listed above with their counts.
How do I file a complaint against Primelending, a Plainscapital Company?
You can file a complaint against Primelending, a Plainscapital Company directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Primelending, a Plainscapital Company?
Primelending, a Plainscapital Company has drawn CFPB complaints from 39 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Primelending, a Plainscapital Company: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (20.2% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Primelending, a Plainscapital Company have?
Primelending, a Plainscapital Company has 207 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Primelending, a Plainscapital Company respond to complaints on time?
Primelending, a Plainscapital Company has a 99% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Primelending, a Plainscapital Company?
"Mortgage" draws more CFPB complaints against Primelending, a Plainscapital Company than any other product - see the full breakdown above.
What is the most common complaint issue with Primelending, a Plainscapital Company?
The most common issue reported by consumers about Primelending, a Plainscapital Company is "Application, originator, mortgage broker." All complaint issues are listed above with their counts.
How do I file a complaint against Primelending, a Plainscapital Company?
You can file a complaint against Primelending, a Plainscapital Company directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Primelending, a Plainscapital Company?
Primelending, a Plainscapital Company has drawn CFPB complaints from 39 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.