CFPB Consumer Complaint Profile
Propel Financial Services LLC
What 17 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 17
- Total complaints
- Below average
- 2
- Last 12 months
- 23.5%
- Timely response
- Bottom decile
- 7
- States affected
The verdict
Propel Financial Services LLC ranks #3073 of 3,843 financial companies by CFPB complaint volume, with 17 complaints on record. It posts a 23.5% on-time response rate, the 1st percentile among companies with 100+ complaints.
- #3073
- of 3,843 companies by volume
- 23.5%
- on time (1st pctile)
- Mortgage
- most-complained product
- 7
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Propel Financial Services LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
23.5% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 5 |
| 2018 | 2 |
| 2020 | 1 |
| 2022 | 1 |
| 2023 | 5 |
| 2024 | 1 |
| 2025 | 1 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Propel Financial Services LLC
17 complaints against Propel Financial Services LLC appear in the CFPB record, including 2 from the trailing year. The 7 states and territories represented put this footprint in geographically concentrated territory. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Problem with a purchase shown on your statement" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Propel Financial Services LLC posts a 23.5% reply rate on forwarded complaints. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Consumers formally disputed the company's response at a 0% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Propel Financial Services LLC have?
Propel Financial Services LLC has 17 total consumer complaints filed with the CFPB, with 2 filed in the last 12 months.
Does Propel Financial Services LLC respond to complaints on time?
Propel Financial Services LLC has a 23.5% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Propel Financial Services LLC?
The most complained-about product for Propel Financial Services LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Propel Financial Services LLC?
Consumers most often cite "Problem with a purchase shown on your statement" when complaining about Propel Financial Services LLC; the full issue list with counts is above.
How do I file a complaint against Propel Financial Services LLC?
You can file a complaint against Propel Financial Services LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Propel Financial Services LLC?
The CFPB has recorded complaints against Propel Financial Services LLC from 7 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Propel Financial Services LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Propel Financial Services LLC have?
Propel Financial Services LLC has 17 total consumer complaints filed with the CFPB, with 2 filed in the last 12 months.
Does Propel Financial Services LLC respond to complaints on time?
Propel Financial Services LLC has a 23.5% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Propel Financial Services LLC?
The most complained-about product for Propel Financial Services LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Propel Financial Services LLC?
Consumers most often cite "Problem with a purchase shown on your statement" when complaining about Propel Financial Services LLC; the full issue list with counts is above.
How do I file a complaint against Propel Financial Services LLC?
You can file a complaint against Propel Financial Services LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Propel Financial Services LLC?
The CFPB has recorded complaints against Propel Financial Services LLC from 7 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.