CFPB Consumer Complaint Profile
Quality Loan Service Corporation
322 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 322
- Total complaints
- Above average
- 8
- Last 12 months
- 96%
- Timely response
- Below median
- 9
- States affected
The verdict
Quality Loan Service Corporation ranks #667 of 3,843 financial companies by CFPB complaint volume, with 322 complaints on record. Its on-time response rate is 96%, the 34th percentile among companies with 100+ complaints.
- #667
- of 3,843 companies by volume
- 96%
- on time (34th pctile)
- Mortgage
- most-complained product
- 9
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Quality Loan Service Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96% Around the middle higher than 34% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 4 |
| 2013 | 11 |
| 2014 | 45 |
| 2015 | 64 |
| 2016 | 64 |
| 2017 | 57 |
| 2018 | 27 |
| 2019 | 18 |
| 2020 | 4 |
| 2021 | 6 |
| 2022 | 2 |
| 2023 | 5 |
| 2024 | 7 |
| 2025 | 7 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Quality Loan Service Corporation
322 complaints against Quality Loan Service Corporation appear in the CFPB record, including 8 from the trailing year. The 9 states and territories represented put this footprint in geographically concentrated territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Loan modification,collection,foreclosure" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Quality Loan Service Corporation posts a 96% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response carried a 32% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 0.6% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Quality Loan Service Corporation have?
Quality Loan Service Corporation has 322 total consumer complaints filed with the CFPB, with 8 filed in the last 12 months.
Does Quality Loan Service Corporation respond to complaints on time?
CFPB complaints against Quality Loan Service Corporation draw a 96% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Quality Loan Service Corporation?
Among all products tied to Quality Loan Service Corporation, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Quality Loan Service Corporation?
Consumers most often cite "Loan modification,collection,foreclosure" when complaining about Quality Loan Service Corporation; the full issue list with counts is above.
How do I file a complaint against Quality Loan Service Corporation?
You can file a complaint against Quality Loan Service Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Quality Loan Service Corporation?
Quality Loan Service Corporation has drawn CFPB complaints from 9 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Quality Loan Service Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (32% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Quality Loan Service Corporation have?
Quality Loan Service Corporation has 322 total consumer complaints filed with the CFPB, with 8 filed in the last 12 months.
Does Quality Loan Service Corporation respond to complaints on time?
CFPB complaints against Quality Loan Service Corporation draw a 96% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Quality Loan Service Corporation?
Among all products tied to Quality Loan Service Corporation, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Quality Loan Service Corporation?
Consumers most often cite "Loan modification,collection,foreclosure" when complaining about Quality Loan Service Corporation; the full issue list with counts is above.
How do I file a complaint against Quality Loan Service Corporation?
You can file a complaint against Quality Loan Service Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Quality Loan Service Corporation?
Quality Loan Service Corporation has drawn CFPB complaints from 9 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.