CFPB Consumer Complaint Profile
Rock Holdings Inc.
Consumers have filed 11 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 11
- Total complaints
- Below average
- 3
- Last 12 months
- 100%
- Timely response
- Top decile
- 9
- States affected
The verdict
Rock Holdings Inc. ranks #3589 of 3,843 financial companies by CFPB complaint volume, with 11 complaints on record. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #3589
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Mortgage
- most-complained product
- 9
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Rock Holdings Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 2 |
| 2018 | 1 |
| 2019 | 1 |
| 2020 | 1 |
| 2023 | 1 |
| 2024 | 2 |
| 2025 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Rock Holdings Inc.
11 complaints against Rock Holdings Inc. appear in the CFPB record, including 3 from the trailing year. The 9 states and territories represented put this footprint in geographically concentrated territory. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Closing on a mortgage," a reasonable starting point for understanding recurring friction.
Rock Holdings Inc.'s timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response carried a 0% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 9.1% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Rock Holdings Inc. have?
Rock Holdings Inc. has 11 total consumer complaints filed with the CFPB, with 3 filed in the last 12 months.
Does Rock Holdings Inc. respond to complaints on time?
CFPB complaints against Rock Holdings Inc. draw a 100% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Rock Holdings Inc.?
"Mortgage" draws more CFPB complaints against Rock Holdings Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Rock Holdings Inc.?
"Closing on a mortgage" is the single most frequently cited issue in complaints against Rock Holdings Inc. - see all issues and counts above.
How do I file a complaint against Rock Holdings Inc.?
You can file a complaint against Rock Holdings Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Rock Holdings Inc.?
The CFPB has recorded complaints against Rock Holdings Inc. from 9 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Rock Holdings Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Rock Holdings Inc. have?
Rock Holdings Inc. has 11 total consumer complaints filed with the CFPB, with 3 filed in the last 12 months.
Does Rock Holdings Inc. respond to complaints on time?
CFPB complaints against Rock Holdings Inc. draw a 100% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Rock Holdings Inc.?
"Mortgage" draws more CFPB complaints against Rock Holdings Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Rock Holdings Inc.?
"Closing on a mortgage" is the single most frequently cited issue in complaints against Rock Holdings Inc. - see all issues and counts above.
How do I file a complaint against Rock Holdings Inc.?
You can file a complaint against Rock Holdings Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Rock Holdings Inc.?
The CFPB has recorded complaints against Rock Holdings Inc. from 9 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.