CFPB Consumer Complaint Profile

Select Financial Services, Inc.

What 32 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.

Reviewed byPlaincredit Editorial, Consumer Credit Editorial Team · June 17, 2026

32
Total complaints: 0
Last 12 months: 0%
Timely response: 18
States affected

The verdict

Select Financial Services, Inc. ranks #2273 of 3,848 financial companies by CFPB complaint volume, with 32 complaints on record. It answers 0% of complaints on time — below the 93% median for companies with 100+ complaints.

#2273
of 3,848 companies by volume: 0%
answered on time: Mortgage
most-complained product: 18
states with complaints

Select Financial Services, Inc. timely response rate 0.0%

Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Complaints by Product

Mortgage — Conventional home mortgage 14

Mortgage — Other type of mortgage 5

Mortgage — FHA mortgage 4

Credit reporting, credit repair services, or other personal consumer reports — Credit reporting 3

Debt collection — Mortgage 2

Debt collection — Other (i.e. phone, health club, etc.) 1

Vehicle loan or lease — Lease 1

Credit card or prepaid card — General-purpose credit card or charge card 1

Other financial service — Debt settlement 1

Top Issues

1.Struggling to pay mortgage 14

2.Trouble during payment process 6

3.False statements or representation 3

4.Applying for a mortgage or refinancing an existing mortgage 2

5.Incorrect information on your report 2

6.Managing the loan or lease 1

7.Getting a credit card 1

8.Problem with a credit reporting company's investigation into an existing problem 1

9.Excessive fees 1

10.Closing on a mortgage 1

Complaints by Year

Year	Complaints
2013	1
2016	1
2017	4
2018	9
2019	6
2020	6
2021	5

Complaints by State (Top 15)

New York 5

California 4

Maryland 3

Massachusetts 3

Virginia 2

District of Columbia 2

Oklahoma 1

Louisiana 1

Connecticut 1

Florida 1

North Carolina 1

Indiana 1

Alabama 1

Tennessee 1

Illinois 1

Company Responses

Untimely response 32

What the CFPB Complaint Record Shows for Select Financial Services, Inc.

The CFPB Consumer Complaint Database has logged 32 complaints against Select Financial Services, Inc. overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 18 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Struggling to pay mortgage" — a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.

Select Financial Services, Inc.'s timely response rate stands at 0%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is well below the 95% industry benchmark and is a material red flag — late or missing responses are one of the strongest predictors of CFPB supervisory interest. Consumers formally disputed the company's response in 0% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Of complaints that were resolved, 0% closed with some form of monetary or non-monetary relief to the consumer.

Complaint counts alone do not tell the full story — larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Select Financial Services, Inc. have?

Select Financial Services, Inc. has 32 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.

Does Select Financial Services, Inc. respond to complaints on time?

Select Financial Services, Inc. has a 0% timely response rate to CFPB complaints. This is below the typical industry benchmark of 95%.

What product generates the most complaints for Select Financial Services, Inc.?

The most complained-about product for Select Financial Services, Inc. is "Mortgage." You can view the full product breakdown on this page.

What is the most common complaint issue with Select Financial Services, Inc.?

The most common issue reported by consumers about Select Financial Services, Inc. is "Struggling to pay mortgage." All complaint issues are listed above with their counts.

How do I file a complaint against Select Financial Services, Inc.?

You can file a complaint against Select Financial Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Select Financial Services, Inc.?

Consumers in 18 states and territories have filed complaints about Select Financial Services, Inc. with the CFPB.

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Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology — how this data is sourced, computed, and verified.

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