CFPB Consumer Complaint Profile
Selene Holdings LLC
Consumers have filed 2,660 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 2,660
- Total complaints
- Among the highest
- 783
- Last 12 months
- 99.6%
- Timely response
- Top decile
- 52
- States affected
The verdict
2,660 CFPB complaints put Selene Holdings LLC at #173 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 99.6%, the 74th percentile among companies with 100+ complaints.
- #173
- of 3,843 companies by volume
- 99.6%
- on time (74th pctile)
- Mortgage
- most-complained product
- 52
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Selene Holdings LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.6% Higher than most higher than 74% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 475 in 2024 to 751 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 153 |
| 2021 | 243 |
| 2022 | 453 |
| 2023 | 396 |
| 2024 | 475 |
| 2025 | 751 |
| 2026year in progress | 189 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Selene Holdings LLC
Selene Holdings LLC carries 2,660 complaints in the CFPB's database, 783 of them filed within the past 12 months. Consumers spanning 52 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Trouble during payment process" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Selene Holdings LLC posts a 99.6% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Selene Holdings LLC have?
The CFPB has logged 2,660 complaints against Selene Holdings LLC to date, of which 783 came in over the last 12 months.
Does Selene Holdings LLC respond to complaints on time?
Selene Holdings LLC has a 99.6% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Selene Holdings LLC?
Among all products tied to Selene Holdings LLC, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Selene Holdings LLC?
"Trouble during payment process" is the single most frequently cited issue in complaints against Selene Holdings LLC - see all issues and counts above.
How do I file a complaint against Selene Holdings LLC?
You can file a complaint against Selene Holdings LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Selene Holdings LLC?
The CFPB has recorded complaints against Selene Holdings LLC from 52 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Selene Holdings LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (2,660 here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Selene Holdings LLC have?
The CFPB has logged 2,660 complaints against Selene Holdings LLC to date, of which 783 came in over the last 12 months.
Does Selene Holdings LLC respond to complaints on time?
Selene Holdings LLC has a 99.6% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Selene Holdings LLC?
Among all products tied to Selene Holdings LLC, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Selene Holdings LLC?
"Trouble during payment process" is the single most frequently cited issue in complaints against Selene Holdings LLC - see all issues and counts above.
How do I file a complaint against Selene Holdings LLC?
You can file a complaint against Selene Holdings LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Selene Holdings LLC?
The CFPB has recorded complaints against Selene Holdings LLC from 52 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.