CFPB Consumer Complaint Profile
Selene Holdings LLC
Consumers have filed 2,660 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 2,660
- Total complaints
- 783
- Last 12 months
- 99.6%
- Timely response
- 52
- States affected
The verdict
2,660 CFPB complaints put Selene Holdings LLC at #173 out of 3,848 financial companies ranked by complaint volume. Its on-time response rate is 99.6%, ahead of the 93% median among companies with 100+ complaints.
- #173
- of 3,848 companies by volume
- 99.6%
- answered on time
- Mortgage
- most-complained product
- 52
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 153 |
| 2021 | 243 |
| 2022 | 453 |
| 2023 | 396 |
| 2024 | 475 |
| 2025 | 751 |
| 2026 | 189 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Selene Holdings LLC
Selene Holdings LLC carries 2,660 complaints in the CFPB's database, 783 of them filed within the past 12 months. Consumers spanning 52 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Trouble during payment process" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Selene Holdings LLC answers 99.6% of forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Selene Holdings LLC have?
The CFPB has logged 2,660 complaints against Selene Holdings LLC to date, of which 783 came in over the last 12 months.
Does Selene Holdings LLC respond to complaints on time?
Selene Holdings LLC has a 99.6% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Selene Holdings LLC?
Among all products tied to Selene Holdings LLC, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Selene Holdings LLC?
"Trouble during payment process" is the single most frequently cited issue in complaints against Selene Holdings LLC - see all issues and counts above.
How do I file a complaint against Selene Holdings LLC?
You can file a complaint against Selene Holdings LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Selene Holdings LLC?
The CFPB has recorded complaints against Selene Holdings LLC from 52 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~2,660)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.