CFPB Consumer Complaint Profile
Service 1st Mortgage, Inc.
What 13 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 13
- Total complaints
- Below average
- 1
- Last 12 months
- 92.3%
- Timely response
- Bottom quartile
- 9
- States affected
The verdict
Service 1st Mortgage, Inc. ranks #3408 of 3,843 financial companies by CFPB complaint volume, with 13 complaints on record. Its on-time response rate is 92.3%, the 22nd percentile among companies with 100+ complaints.
- #3408
- of 3,843 companies by volume
- 92.3%
- on time (22nd pctile)
- Mortgage
- most-complained product
- 9
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Service 1st Mortgage, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
92.3% Among the lowest higher than 22% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 2 |
| 2016 | 8 |
| 2017 | 1 |
| 2018 | 1 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Service 1st Mortgage, Inc.
Service 1st Mortgage, Inc. carries 13 complaints in the CFPB's database, 1 of them filed within the past 12 months. Consumers spanning 9 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Application, originator, mortgage broker" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Service 1st Mortgage, Inc. draw a 92.3% reply rate inside the Bureau's 15-day window. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. The company's response carried a 10% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 7.7% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Service 1st Mortgage, Inc. have?
13 complaints have been filed against Service 1st Mortgage, Inc. with the CFPB overall - 1 of them in the past year.
Does Service 1st Mortgage, Inc. respond to complaints on time?
Service 1st Mortgage, Inc. has a 92.3% timely response rate to CFPB complaints.
What product generates the most complaints for Service 1st Mortgage, Inc.?
The most complained-about product for Service 1st Mortgage, Inc. is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Service 1st Mortgage, Inc.?
Consumers most often cite "Application, originator, mortgage broker" when complaining about Service 1st Mortgage, Inc.; the full issue list with counts is above.
How do I file a complaint against Service 1st Mortgage, Inc.?
You can file a complaint against Service 1st Mortgage, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Service 1st Mortgage, Inc.?
Service 1st Mortgage, Inc. has drawn CFPB complaints from 9 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Service 1st Mortgage, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (10% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Service 1st Mortgage, Inc. have?
13 complaints have been filed against Service 1st Mortgage, Inc. with the CFPB overall - 1 of them in the past year.
Does Service 1st Mortgage, Inc. respond to complaints on time?
Service 1st Mortgage, Inc. has a 92.3% timely response rate to CFPB complaints.
What product generates the most complaints for Service 1st Mortgage, Inc.?
The most complained-about product for Service 1st Mortgage, Inc. is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Service 1st Mortgage, Inc.?
Consumers most often cite "Application, originator, mortgage broker" when complaining about Service 1st Mortgage, Inc.; the full issue list with counts is above.
How do I file a complaint against Service 1st Mortgage, Inc.?
You can file a complaint against Service 1st Mortgage, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Service 1st Mortgage, Inc.?
Service 1st Mortgage, Inc. has drawn CFPB complaints from 9 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.