CFPB Consumer Complaint Profile
Solidifi US, Inc.
Behind the 14 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 14
- Total complaints
- Below average
- 1
- Last 12 months
- 100%
- Timely response
- Top decile
- 12
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Solidifi US, Inc. sits at #3314, with 14 complaints logged. Its on-time response rate is 100%, the 86th percentile among companies with 100+ complaints.
- #3314
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Mortgage
- most-complained product
- 12
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Solidifi US, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 2 |
| 2019 | 3 |
| 2020 | 1 |
| 2021 | 7 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Solidifi US, Inc.
14 complaints against Solidifi US, Inc. appear in the CFPB record, including 1 from the trailing year. The 12 states and territories represented put this footprint in geographically concentrated territory. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Closing on a mortgage" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Solidifi US, Inc. posts a 100% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response carried a 0% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 42.9% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Solidifi US, Inc. have?
14 complaints have been filed against Solidifi US, Inc. with the CFPB overall - 1 of them in the past year.
Does Solidifi US, Inc. respond to complaints on time?
CFPB complaints against Solidifi US, Inc. draw a 100% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Solidifi US, Inc.?
"Mortgage" draws more CFPB complaints against Solidifi US, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Solidifi US, Inc.?
The most common issue reported by consumers about Solidifi US, Inc. is "Closing on a mortgage." All complaint issues are listed above with their counts.
How do I file a complaint against Solidifi US, Inc.?
You can file a complaint against Solidifi US, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Solidifi US, Inc.?
Solidifi US, Inc. has drawn CFPB complaints from 12 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Solidifi US, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Solidifi US, Inc. have?
14 complaints have been filed against Solidifi US, Inc. with the CFPB overall - 1 of them in the past year.
Does Solidifi US, Inc. respond to complaints on time?
CFPB complaints against Solidifi US, Inc. draw a 100% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Solidifi US, Inc.?
"Mortgage" draws more CFPB complaints against Solidifi US, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Solidifi US, Inc.?
The most common issue reported by consumers about Solidifi US, Inc. is "Closing on a mortgage." All complaint issues are listed above with their counts.
How do I file a complaint against Solidifi US, Inc.?
You can file a complaint against Solidifi US, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Solidifi US, Inc.?
Solidifi US, Inc. has drawn CFPB complaints from 12 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.