CFPB Consumer Complaint Profile
Southwest Business Corporation
What 187 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 187
- Total complaints
- Above average
- 20
- Last 12 months
- 97.3%
- Timely response
- Below median
- 25
- States affected
The verdict
187 CFPB complaints put Southwest Business Corporation at #974 out of 3,843 financial companies ranked by complaint volume. It posts a 97.3% on-time response rate, the 42nd percentile among companies with 100+ complaints.
- #974
- of 3,843 companies by volume
- 97.3%
- on time (42nd pctile)
- Mortgage
- most-complained product
- 25
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Southwest Business Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.3% Around the middle higher than 42% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 11 in 2024 to 22 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 3 |
| 2015 | 10 |
| 2016 | 7 |
| 2017 | 19 |
| 2018 | 21 |
| 2019 | 9 |
| 2020 | 20 |
| 2021 | 23 |
| 2022 | 17 |
| 2023 | 23 |
| 2024 | 11 |
| 2025 | 22 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Southwest Business Corporation
187 complaints against Southwest Business Corporation appear in the CFPB record, including 20 from the trailing year. The 25 states and territories represented put this footprint in multi-regional territory. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Trouble during payment process" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Southwest Business Corporation draw a 97.3% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response at a 9.1% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 2.1%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Southwest Business Corporation have?
187 complaints have been filed against Southwest Business Corporation with the CFPB overall - 20 of them in the past year.
Does Southwest Business Corporation respond to complaints on time?
CFPB complaints against Southwest Business Corporation draw a 97.3% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Southwest Business Corporation?
"Mortgage" draws more CFPB complaints against Southwest Business Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Southwest Business Corporation?
"Trouble during payment process" is the single most frequently cited issue in complaints against Southwest Business Corporation - see all issues and counts above.
How do I file a complaint against Southwest Business Corporation?
You can file a complaint against Southwest Business Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Southwest Business Corporation?
Southwest Business Corporation has drawn CFPB complaints from 25 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Southwest Business Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (9.1% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Southwest Business Corporation have?
187 complaints have been filed against Southwest Business Corporation with the CFPB overall - 20 of them in the past year.
Does Southwest Business Corporation respond to complaints on time?
CFPB complaints against Southwest Business Corporation draw a 97.3% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Southwest Business Corporation?
"Mortgage" draws more CFPB complaints against Southwest Business Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Southwest Business Corporation?
"Trouble during payment process" is the single most frequently cited issue in complaints against Southwest Business Corporation - see all issues and counts above.
How do I file a complaint against Southwest Business Corporation?
You can file a complaint against Southwest Business Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Southwest Business Corporation?
Southwest Business Corporation has drawn CFPB complaints from 25 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.