CFPB Consumer Complaint Profile
State Home Mortgage
What the consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 128
- Total complaints
- Mid-range
- 16
- Last 12 months
- 32%
- Timely response
- Bottom decile
- 5
- States affected
The verdict
State Home Mortgage ranks #1191 of 3,843 financial companies by CFPB complaint volume. For answering complaints on time it stands at the 2nd percentile in the 100+ complaint peer group.
- Mortgage
- most-complained product
- GA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
State Home Mortgage vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
32% Among the lowest higher than 2% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 3 |
| 2013 | 7 |
| 2014 | 12 |
| 2015 | 10 |
| 2016 | 16 |
| 2017 | 6 |
| 2018 | 12 |
| 2019 | 8 |
| 2020 | 6 |
| 2021 | 4 |
| 2022 | 12 |
| 2023 | 2 |
| 2024 | 13 |
| 2025 | 14 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for State Home Mortgage
State Home Mortgage draws a geographically concentrated spread of CFPB complaints, filed by consumers in many parts of the country. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Trouble during payment process" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate is far under the 95% benchmark, a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for State Home Mortgage: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (22.4% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does State Home Mortgage have?
The CFPB has logged 128 complaints against State Home Mortgage to date, of which 16 came in over the last 12 months.
Does State Home Mortgage respond to complaints on time?
State Home Mortgage's CFPB timely-response rate is 32%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for State Home Mortgage?
"Mortgage" draws more CFPB complaints against State Home Mortgage than any other product - see the full breakdown above.
What is the most common complaint issue with State Home Mortgage?
"Trouble during payment process" is the single most frequently cited issue in complaints against State Home Mortgage - see all issues and counts above.
How do I file a complaint against State Home Mortgage?
You can file a complaint against State Home Mortgage directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about State Home Mortgage?
Consumers in 5 states and territories have filed complaints about State Home Mortgage with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.