CFPB Consumer Complaint Profile
Stonegate Mortgage Corporation
158 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 158
- Total complaints
- Mid-range
- 1
- Last 12 months
- 92.4%
- Timely response
- Bottom quartile
- 28
- States affected
The verdict
158 CFPB complaints put Stonegate Mortgage Corporation at #1071 out of 3,843 financial companies ranked by complaint volume. It posts a 92.4% on-time response rate, the 22nd percentile among companies with 100+ complaints.
- #1071
- of 3,843 companies by volume
- 92.4%
- on time (22nd pctile)
- Mortgage
- most-complained product
- 28
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Stonegate Mortgage Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
92.4% Among the lowest higher than 22% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 3 |
| 2014 | 25 |
| 2015 | 42 |
| 2016 | 53 |
| 2017 | 27 |
| 2018 | 5 |
| 2019 | 1 |
| 2021 | 1 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Stonegate Mortgage Corporation
Stonegate Mortgage Corporation carries 158 complaints in the CFPB's database, 1 of them filed within the past 12 months. Consumers spanning 28 states and territories have weighed in, giving this a multi-regional footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Loan servicing, payments, escrow account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Stonegate Mortgage Corporation posts a 92.4% reply rate on forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Resolved cases drew a formal consumer-dispute rate of 18.7% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 58.9%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Stonegate Mortgage Corporation have?
158 complaints have been filed against Stonegate Mortgage Corporation with the CFPB overall - 1 of them in the past year.
Does Stonegate Mortgage Corporation respond to complaints on time?
Stonegate Mortgage Corporation's CFPB timely-response rate is 92.4%.
What product generates the most complaints for Stonegate Mortgage Corporation?
Among all products tied to Stonegate Mortgage Corporation, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Stonegate Mortgage Corporation?
"Loan servicing, payments, escrow account" is the single most frequently cited issue in complaints against Stonegate Mortgage Corporation - see all issues and counts above.
How do I file a complaint against Stonegate Mortgage Corporation?
You can file a complaint against Stonegate Mortgage Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Stonegate Mortgage Corporation?
Stonegate Mortgage Corporation has drawn CFPB complaints from 28 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Stonegate Mortgage Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (18.7% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Stonegate Mortgage Corporation have?
158 complaints have been filed against Stonegate Mortgage Corporation with the CFPB overall - 1 of them in the past year.
Does Stonegate Mortgage Corporation respond to complaints on time?
Stonegate Mortgage Corporation's CFPB timely-response rate is 92.4%.
What product generates the most complaints for Stonegate Mortgage Corporation?
Among all products tied to Stonegate Mortgage Corporation, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Stonegate Mortgage Corporation?
"Loan servicing, payments, escrow account" is the single most frequently cited issue in complaints against Stonegate Mortgage Corporation - see all issues and counts above.
How do I file a complaint against Stonegate Mortgage Corporation?
You can file a complaint against Stonegate Mortgage Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Stonegate Mortgage Corporation?
Stonegate Mortgage Corporation has drawn CFPB complaints from 28 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.