CFPB Consumer Complaint Profile
Stonegate Mortgage Corporation
158 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 158
- Total complaints
- 1
- Last 12 months
- 92.4%
- Timely response
- 28
- States affected
The verdict
158 CFPB complaints put Stonegate Mortgage Corporation at #1073 out of 3,848 financial companies ranked by complaint volume. It answers 92.4% of complaints on time - below the 93% median for companies with 100+ complaints.
- #1073
- of 3,848 companies by volume
- 92.4%
- answered on time
- Mortgage
- most-complained product
- 28
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 3 |
| 2014 | 25 |
| 2015 | 42 |
| 2016 | 53 |
| 2017 | 27 |
| 2018 | 5 |
| 2019 | 1 |
| 2021 | 1 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Stonegate Mortgage Corporation
Stonegate Mortgage Corporation carries 158 complaints in the CFPB's database, 1 of them filed within the past 12 months. Consumers spanning 28 states and territories have weighed in, giving this a multi-regional footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Loan servicing, payments, escrow account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Stonegate Mortgage Corporation answers 92.4% of forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. In 18.7% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 58.9% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Stonegate Mortgage Corporation have?
158 complaints have been filed against Stonegate Mortgage Corporation with the CFPB overall - 1 of them in the past year.
Does Stonegate Mortgage Corporation respond to complaints on time?
Stonegate Mortgage Corporation's CFPB timely-response rate is 92.4%.
What product generates the most complaints for Stonegate Mortgage Corporation?
Among all products tied to Stonegate Mortgage Corporation, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Stonegate Mortgage Corporation?
"Loan servicing, payments, escrow account" is the single most frequently cited issue in complaints against Stonegate Mortgage Corporation - see all issues and counts above.
How do I file a complaint against Stonegate Mortgage Corporation?
You can file a complaint against Stonegate Mortgage Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Stonegate Mortgage Corporation?
Stonegate Mortgage Corporation has drawn CFPB complaints from 28 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~158)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.