CFPB Consumer Complaint Profile
Sun West Mortgage Company, Inc.
What 406 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 406
- Total complaints
- Above average
- 49
- Last 12 months
- 97.8%
- Timely response
- Below median
- 38
- States affected
The verdict
Sun West Mortgage Company, Inc. ranks #566 of 3,843 financial companies by CFPB complaint volume, with 406 complaints on record. It posts a 97.8% on-time response rate, the 46th percentile among companies with 100+ complaints.
- #566
- of 3,843 companies by volume
- 97.8%
- on time (46th pctile)
- Mortgage
- most-complained product
- 38
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Sun West Mortgage Company, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.8% Around the middle higher than 46% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 23 in 2024 to 40 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 7 |
| 2013 | 15 |
| 2014 | 26 |
| 2015 | 36 |
| 2016 | 43 |
| 2017 | 33 |
| 2018 | 14 |
| 2019 | 9 |
| 2020 | 28 |
| 2021 | 45 |
| 2022 | 44 |
| 2023 | 24 |
| 2024 | 23 |
| 2025 | 40 |
| 2026year in progress | 19 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Sun West Mortgage Company, Inc.
The CFPB Consumer Complaint Database has logged 406 complaints against Sun West Mortgage Company, Inc. overall, with 49 of those filed in the trailing 12 months. Reports have come from consumers in 38 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. The specific issue named most within that category is "Loan servicing, payments, escrow account," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Sun West Mortgage Company, Inc. posts a 97.8% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved cases drew a formal consumer-dispute rate of 18.7% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Sun West Mortgage Company, Inc. have?
Sun West Mortgage Company, Inc. has 406 total consumer complaints filed with the CFPB, with 49 filed in the last 12 months.
Does Sun West Mortgage Company, Inc. respond to complaints on time?
CFPB complaints against Sun West Mortgage Company, Inc. draw a 97.8% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Sun West Mortgage Company, Inc.?
The most complained-about product for Sun West Mortgage Company, Inc. is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Sun West Mortgage Company, Inc.?
Consumers most often cite "Loan servicing, payments, escrow account" when complaining about Sun West Mortgage Company, Inc.; the full issue list with counts is above.
How do I file a complaint against Sun West Mortgage Company, Inc.?
You can file a complaint against Sun West Mortgage Company, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Sun West Mortgage Company, Inc.?
The CFPB has recorded complaints against Sun West Mortgage Company, Inc. from 38 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Sun West Mortgage Company, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (18.7% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Sun West Mortgage Company, Inc. have?
Sun West Mortgage Company, Inc. has 406 total consumer complaints filed with the CFPB, with 49 filed in the last 12 months.
Does Sun West Mortgage Company, Inc. respond to complaints on time?
CFPB complaints against Sun West Mortgage Company, Inc. draw a 97.8% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Sun West Mortgage Company, Inc.?
The most complained-about product for Sun West Mortgage Company, Inc. is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Sun West Mortgage Company, Inc.?
Consumers most often cite "Loan servicing, payments, escrow account" when complaining about Sun West Mortgage Company, Inc.; the full issue list with counts is above.
How do I file a complaint against Sun West Mortgage Company, Inc.?
You can file a complaint against Sun West Mortgage Company, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Sun West Mortgage Company, Inc.?
The CFPB has recorded complaints against Sun West Mortgage Company, Inc. from 38 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.