CFPB Consumer Complaint Profile
The Money House, Inc.
14 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 14
- Total complaints
- Below average
- 0
- Last 12 months
- 78.6%
- Timely response
- Bottom decile
- 3
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, The Money House, Inc. sits at #3314, with 14 complaints logged. On-time replies land at 78.6%, the 9th percentile for the 100+ complaint peer group.
- #3314
- of 3,843 companies by volume
- 78.6%
- on time (9th pctile)
- Mortgage
- most-complained product
- 3
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
The Money House, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
78.6% Among the lowest higher than 9% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 2 |
| 2018 | 2 |
| 2020 | 6 |
| 2021 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for The Money House, Inc.
The CFPB Consumer Complaint Database has logged 14 complaints against The Money House, Inc. overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 3 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. The specific issue named most within that category is "Closing on a mortgage," a reasonable starting point for understanding recurring friction.
The Money House, Inc.'s timely response rate stands at 78.6%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does The Money House, Inc. have?
14 complaints have been filed against The Money House, Inc. with the CFPB overall - 0 of them in the past year.
Does The Money House, Inc. respond to complaints on time?
The Money House, Inc. has a 78.6% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for The Money House, Inc.?
The most complained-about product for The Money House, Inc. is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with The Money House, Inc.?
The most common issue reported by consumers about The Money House, Inc. is "Closing on a mortgage." All complaint issues are listed above with their counts.
How do I file a complaint against The Money House, Inc.?
You can file a complaint against The Money House, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about The Money House, Inc.?
Consumers in 3 states and territories have filed complaints about The Money House, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for The Money House, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does The Money House, Inc. have?
14 complaints have been filed against The Money House, Inc. with the CFPB overall - 0 of them in the past year.
Does The Money House, Inc. respond to complaints on time?
The Money House, Inc. has a 78.6% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for The Money House, Inc.?
The most complained-about product for The Money House, Inc. is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with The Money House, Inc.?
The most common issue reported by consumers about The Money House, Inc. is "Closing on a mortgage." All complaint issues are listed above with their counts.
How do I file a complaint against The Money House, Inc.?
You can file a complaint against The Money House, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about The Money House, Inc.?
Consumers in 3 states and territories have filed complaints about The Money House, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.