CFPB Consumer Complaint Profile
TJC Mortgage, Inc.
Consumers have filed 16 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 16
- Total complaints
- Below average
- 3
- Last 12 months
- 93.8%
- Timely response
- Below median
- 7
- States affected
The verdict
TJC Mortgage, Inc. ranks #3154 of 3,843 financial companies by CFPB complaint volume, with 16 complaints on record. It posts a 93.8% on-time response rate, the 26th percentile among companies with 100+ complaints.
- #3154
- of 3,843 companies by volume
- 93.8%
- on time (26th pctile)
- Mortgage
- most-complained product
- 7
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
TJC Mortgage, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
93.8% Around the middle higher than 26% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 1 |
| 2016 | 3 |
| 2019 | 1 |
| 2020 | 3 |
| 2024 | 5 |
| 2025 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for TJC Mortgage, Inc.
TJC Mortgage, Inc. carries 16 complaints in the CFPB's database, 3 of them filed within the past 12 months. Consumers spanning 7 states and territories have weighed in, giving this a geographically concentrated footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Applying for a mortgage or refinancing an existing mortgage" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against TJC Mortgage, Inc. draw a 93.8% reply rate inside the Bureau's 15-day window. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. The company's response carried a 0% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 6.3% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does TJC Mortgage, Inc. have?
TJC Mortgage, Inc. has 16 total consumer complaints filed with the CFPB, with 3 filed in the last 12 months.
Does TJC Mortgage, Inc. respond to complaints on time?
TJC Mortgage, Inc. has a 93.8% timely response rate to CFPB complaints.
What product generates the most complaints for TJC Mortgage, Inc.?
Among all products tied to TJC Mortgage, Inc., "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with TJC Mortgage, Inc.?
The most common issue reported by consumers about TJC Mortgage, Inc. is "Applying for a mortgage or refinancing an existing mortgage." All complaint issues are listed above with their counts.
How do I file a complaint against TJC Mortgage, Inc.?
You can file a complaint against TJC Mortgage, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about TJC Mortgage, Inc.?
Consumers in 7 states and territories have filed complaints about TJC Mortgage, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for TJC Mortgage, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does TJC Mortgage, Inc. have?
TJC Mortgage, Inc. has 16 total consumer complaints filed with the CFPB, with 3 filed in the last 12 months.
Does TJC Mortgage, Inc. respond to complaints on time?
TJC Mortgage, Inc. has a 93.8% timely response rate to CFPB complaints.
What product generates the most complaints for TJC Mortgage, Inc.?
Among all products tied to TJC Mortgage, Inc., "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with TJC Mortgage, Inc.?
The most common issue reported by consumers about TJC Mortgage, Inc. is "Applying for a mortgage or refinancing an existing mortgage." All complaint issues are listed above with their counts.
How do I file a complaint against TJC Mortgage, Inc.?
You can file a complaint against TJC Mortgage, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about TJC Mortgage, Inc.?
Consumers in 7 states and territories have filed complaints about TJC Mortgage, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.