CFPB Consumer Complaint Profile
Total Mortgage Services LLC
Behind the 42 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 42
- Total complaints
- Mid-range
- 6
- Last 12 months
- 97.6%
- Timely response
- Below median
- 17
- States affected
The verdict
42 CFPB complaints put Total Mortgage Services LLC at #1996 out of 3,843 financial companies ranked by complaint volume. It posts a 97.6% on-time response rate, the 44th percentile among companies with 100+ complaints.
- #1996
- of 3,843 companies by volume
- 97.6%
- on time (44th pctile)
- Mortgage
- most-complained product
- 17
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Total Mortgage Services LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.6% Around the middle higher than 44% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2013 | 1 |
| 2014 | 2 |
| 2015 | 2 |
| 2016 | 3 |
| 2017 | 2 |
| 2018 | 1 |
| 2019 | 1 |
| 2020 | 7 |
| 2021 | 2 |
| 2022 | 3 |
| 2023 | 7 |
| 2024 | 4 |
| 2025 | 5 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Total Mortgage Services LLC
Total Mortgage Services LLC carries 42 complaints in the CFPB's database, 6 of them filed within the past 12 months. Consumers spanning 17 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Applying for a mortgage or refinancing an existing mortgage" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Total Mortgage Services LLC's timely response rate stands at 97.6%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response at a 30% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Total Mortgage Services LLC have?
The CFPB has logged 42 complaints against Total Mortgage Services LLC to date, of which 6 came in over the last 12 months.
Does Total Mortgage Services LLC respond to complaints on time?
Total Mortgage Services LLC has a 97.6% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Total Mortgage Services LLC?
"Mortgage" draws more CFPB complaints against Total Mortgage Services LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Total Mortgage Services LLC?
Consumers most often cite "Applying for a mortgage or refinancing an existing mortgage" when complaining about Total Mortgage Services LLC; the full issue list with counts is above.
How do I file a complaint against Total Mortgage Services LLC?
You can file a complaint against Total Mortgage Services LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Total Mortgage Services LLC?
Consumers in 17 states and territories have filed complaints about Total Mortgage Services LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Total Mortgage Services LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (30% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Total Mortgage Services LLC have?
The CFPB has logged 42 complaints against Total Mortgage Services LLC to date, of which 6 came in over the last 12 months.
Does Total Mortgage Services LLC respond to complaints on time?
Total Mortgage Services LLC has a 97.6% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Total Mortgage Services LLC?
"Mortgage" draws more CFPB complaints against Total Mortgage Services LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Total Mortgage Services LLC?
Consumers most often cite "Applying for a mortgage or refinancing an existing mortgage" when complaining about Total Mortgage Services LLC; the full issue list with counts is above.
How do I file a complaint against Total Mortgage Services LLC?
You can file a complaint against Total Mortgage Services LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Total Mortgage Services LLC?
Consumers in 17 states and territories have filed complaints about Total Mortgage Services LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.