CFPB Consumer Complaint Profile
Towne Mortgage Company
Behind the 91 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 91
- Total complaints
- Mid-range
- 6
- Last 12 months
- 97.8%
- Timely response
- Below median
- 25
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Towne Mortgage Company sits at #1386, with 91 complaints logged. Its on-time response rate is 97.8%, the 46th percentile among companies with 100+ complaints.
- #1386
- of 3,843 companies by volume
- 97.8%
- on time (46th pctile)
- Mortgage
- most-complained product
- 25
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Towne Mortgage Company vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.8% Around the middle higher than 46% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 3 |
| 2014 | 4 |
| 2015 | 3 |
| 2016 | 13 |
| 2017 | 5 |
| 2018 | 7 |
| 2019 | 10 |
| 2020 | 2 |
| 2021 | 5 |
| 2022 | 6 |
| 2023 | 10 |
| 2024 | 15 |
| 2025 | 6 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Towne Mortgage Company
The CFPB Consumer Complaint Database has logged 91 complaints against Towne Mortgage Company overall, with 6 of those filed in the trailing 12 months. Reports have come from consumers in 25 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Trouble during payment process" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Towne Mortgage Company's timely response rate stands at 97.8%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved cases drew a formal consumer-dispute rate of 3.8% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 12.1% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Towne Mortgage Company have?
Towne Mortgage Company has 91 total consumer complaints filed with the CFPB, with 6 filed in the last 12 months.
Does Towne Mortgage Company respond to complaints on time?
CFPB complaints against Towne Mortgage Company draw a 97.8% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Towne Mortgage Company?
"Mortgage" draws more CFPB complaints against Towne Mortgage Company than any other product - see the full breakdown above.
What is the most common complaint issue with Towne Mortgage Company?
"Trouble during payment process" is the single most frequently cited issue in complaints against Towne Mortgage Company - see all issues and counts above.
How do I file a complaint against Towne Mortgage Company?
You can file a complaint against Towne Mortgage Company directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Towne Mortgage Company?
Towne Mortgage Company has drawn CFPB complaints from 25 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Towne Mortgage Company: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (3.8% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Towne Mortgage Company have?
Towne Mortgage Company has 91 total consumer complaints filed with the CFPB, with 6 filed in the last 12 months.
Does Towne Mortgage Company respond to complaints on time?
CFPB complaints against Towne Mortgage Company draw a 97.8% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Towne Mortgage Company?
"Mortgage" draws more CFPB complaints against Towne Mortgage Company than any other product - see the full breakdown above.
What is the most common complaint issue with Towne Mortgage Company?
"Trouble during payment process" is the single most frequently cited issue in complaints against Towne Mortgage Company - see all issues and counts above.
How do I file a complaint against Towne Mortgage Company?
You can file a complaint against Towne Mortgage Company directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Towne Mortgage Company?
Towne Mortgage Company has drawn CFPB complaints from 25 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.