CFPB Consumer Complaint Profile
Union Home Mortgage Corp
Consumers have filed 218 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 218
- Total complaints
- Above average
- 60
- Last 12 months
- 99.1%
- Timely response
- Above median
- 30
- States affected
The verdict
218 CFPB complaints put Union Home Mortgage Corp at #871 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 99.1%, the 62nd percentile for the 100+ complaint peer group.
- #871
- of 3,843 companies by volume
- 99.1%
- on time (62nd pctile)
- Mortgage
- most-complained product
- 30
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Union Home Mortgage Corp vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.1% Higher than most higher than 62% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 28 in 2024 to 46 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2013 | 1 |
| 2016 | 2 |
| 2017 | 4 |
| 2018 | 14 |
| 2019 | 7 |
| 2020 | 25 |
| 2021 | 27 |
| 2022 | 24 |
| 2023 | 21 |
| 2024 | 28 |
| 2025 | 46 |
| 2026year in progress | 18 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Union Home Mortgage Corp
The CFPB Consumer Complaint Database has logged 218 complaints against Union Home Mortgage Corp overall, with 60 of those filed in the trailing 12 months. Reports have come from consumers in 30 states and territories, making this a multi-regional complaint footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Union Home Mortgage Corp draw a 99.1% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 12.8% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Union Home Mortgage Corp have?
Union Home Mortgage Corp has 218 total consumer complaints filed with the CFPB, with 60 filed in the last 12 months.
Does Union Home Mortgage Corp respond to complaints on time?
Union Home Mortgage Corp's CFPB timely-response rate is 99.1%. This is considered excellent.
What product generates the most complaints for Union Home Mortgage Corp?
"Mortgage" draws more CFPB complaints against Union Home Mortgage Corp than any other product - see the full breakdown above.
What is the most common complaint issue with Union Home Mortgage Corp?
"Trouble during payment process" is the single most frequently cited issue in complaints against Union Home Mortgage Corp - see all issues and counts above.
How do I file a complaint against Union Home Mortgage Corp?
You can file a complaint against Union Home Mortgage Corp directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Union Home Mortgage Corp?
Union Home Mortgage Corp has drawn CFPB complaints from 30 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Union Home Mortgage Corp: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Union Home Mortgage Corp have?
Union Home Mortgage Corp has 218 total consumer complaints filed with the CFPB, with 60 filed in the last 12 months.
Does Union Home Mortgage Corp respond to complaints on time?
Union Home Mortgage Corp's CFPB timely-response rate is 99.1%. This is considered excellent.
What product generates the most complaints for Union Home Mortgage Corp?
"Mortgage" draws more CFPB complaints against Union Home Mortgage Corp than any other product - see the full breakdown above.
What is the most common complaint issue with Union Home Mortgage Corp?
"Trouble during payment process" is the single most frequently cited issue in complaints against Union Home Mortgage Corp - see all issues and counts above.
How do I file a complaint against Union Home Mortgage Corp?
You can file a complaint against Union Home Mortgage Corp directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Union Home Mortgage Corp?
Union Home Mortgage Corp has drawn CFPB complaints from 30 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.