CFPB Consumer Complaint Profile
United Security Financial
Consumers have filed 37 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 37
- Total complaints
- Mid-range
- 0
- Last 12 months
- 83.8%
- Timely response
- Bottom quartile
- 19
- States affected
The verdict
37 CFPB complaints put United Security Financial at #2112 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 83.8%, the 12th percentile among companies with 100+ complaints.
- #2112
- of 3,843 companies by volume
- 83.8%
- on time (12th pctile)
- Mortgage
- most-complained product
- 19
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
United Security Financial vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
83.8% Among the lowest higher than 12% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 1 |
| 2015 | 18 |
| 2016 | 12 |
| 2017 | 3 |
| 2021 | 1 |
| 2023 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for United Security Financial
The CFPB Consumer Complaint Database has logged 37 complaints against United Security Financial overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 19 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Loan servicing, payments, escrow account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against United Security Financial draw a 83.8% reply rate inside the Bureau's 15-day window. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Resolved cases drew a formal consumer-dispute rate of 20.6% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 21.6%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does United Security Financial have?
The CFPB has logged 37 complaints against United Security Financial to date, of which 0 came in over the last 12 months.
Does United Security Financial respond to complaints on time?
United Security Financial has a 83.8% timely response rate to CFPB complaints.
What product generates the most complaints for United Security Financial?
Among all products tied to United Security Financial, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with United Security Financial?
The most common issue reported by consumers about United Security Financial is "Loan servicing, payments, escrow account." All complaint issues are listed above with their counts.
How do I file a complaint against United Security Financial?
You can file a complaint against United Security Financial directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about United Security Financial?
The CFPB has recorded complaints against United Security Financial from 19 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for United Security Financial: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (20.6% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does United Security Financial have?
The CFPB has logged 37 complaints against United Security Financial to date, of which 0 came in over the last 12 months.
Does United Security Financial respond to complaints on time?
United Security Financial has a 83.8% timely response rate to CFPB complaints.
What product generates the most complaints for United Security Financial?
Among all products tied to United Security Financial, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with United Security Financial?
The most common issue reported by consumers about United Security Financial is "Loan servicing, payments, escrow account." All complaint issues are listed above with their counts.
How do I file a complaint against United Security Financial?
You can file a complaint against United Security Financial directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about United Security Financial?
The CFPB has recorded complaints against United Security Financial from 19 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.