CFPB Consumer Complaint Profile
Us Mortgage Corporation
Consumers have filed 23 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 23
- Total complaints
- Mid-range
- 2
- Last 12 months
- 78.3%
- Timely response
- Bottom decile
- 10
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Us Mortgage Corporation has accumulated 23 complaints, placing it #2678 by volume. Its on-time response rate is 78.3%, the 8th percentile among companies with 100+ complaints.
- #2678
- of 3,843 companies by volume
- 78.3%
- on time (8th pctile)
- Mortgage
- most-complained product
- 10
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Us Mortgage Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
78.3% Among the lowest higher than 8% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 3 |
| 2015 | 2 |
| 2017 | 2 |
| 2018 | 2 |
| 2019 | 1 |
| 2020 | 3 |
| 2021 | 1 |
| 2022 | 1 |
| 2023 | 1 |
| 2024 | 1 |
| 2025 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Us Mortgage Corporation
23 complaints against Us Mortgage Corporation appear in the CFPB record, including 2 from the trailing year. The 10 states and territories represented put this footprint in geographically concentrated territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. The specific issue named most within that category is "Applying for a mortgage or refinancing an existing mortgage," a reasonable starting point for understanding recurring friction.
Us Mortgage Corporation's timely response rate stands at 78.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. The company's response carried a 0% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 13% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Us Mortgage Corporation have?
Us Mortgage Corporation has 23 total consumer complaints filed with the CFPB, with 2 filed in the last 12 months.
Does Us Mortgage Corporation respond to complaints on time?
CFPB complaints against Us Mortgage Corporation draw a 78.3% timely-response rate inside the expected window. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Us Mortgage Corporation?
The most complained-about product for Us Mortgage Corporation is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Us Mortgage Corporation?
"Applying for a mortgage or refinancing an existing mortgage" is the single most frequently cited issue in complaints against Us Mortgage Corporation - see all issues and counts above.
How do I file a complaint against Us Mortgage Corporation?
You can file a complaint against Us Mortgage Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Us Mortgage Corporation?
Us Mortgage Corporation has drawn CFPB complaints from 10 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Us Mortgage Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Us Mortgage Corporation have?
Us Mortgage Corporation has 23 total consumer complaints filed with the CFPB, with 2 filed in the last 12 months.
Does Us Mortgage Corporation respond to complaints on time?
CFPB complaints against Us Mortgage Corporation draw a 78.3% timely-response rate inside the expected window. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Us Mortgage Corporation?
The most complained-about product for Us Mortgage Corporation is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Us Mortgage Corporation?
"Applying for a mortgage or refinancing an existing mortgage" is the single most frequently cited issue in complaints against Us Mortgage Corporation - see all issues and counts above.
How do I file a complaint against Us Mortgage Corporation?
You can file a complaint against Us Mortgage Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Us Mortgage Corporation?
Us Mortgage Corporation has drawn CFPB complaints from 10 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.