CFPB Consumer Complaint Profile
V.I.P. Mortgage, Inc.
Behind the 12 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 12
- Total complaints
- Below average
- 2
- Last 12 months
- 100%
- Timely response
- Top decile
- 3
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, V.I.P. Mortgage, Inc. sits at #3492, with 12 complaints logged. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #3492
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Mortgage
- most-complained product
- 3
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
V.I.P. Mortgage, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 1 |
| 2020 | 3 |
| 2022 | 4 |
| 2023 | 1 |
| 2024 | 1 |
| 2025 | 1 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for V.I.P. Mortgage, Inc.
V.I.P. Mortgage, Inc. carries 12 complaints in the CFPB's database, 2 of them filed within the past 12 months. Consumers spanning 3 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Trouble during payment process" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against V.I.P. Mortgage, Inc. draw a 100% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response at a 0% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 16.7%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does V.I.P. Mortgage, Inc. have?
12 complaints have been filed against V.I.P. Mortgage, Inc. with the CFPB overall - 2 of them in the past year.
Does V.I.P. Mortgage, Inc. respond to complaints on time?
CFPB complaints against V.I.P. Mortgage, Inc. draw a 100% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for V.I.P. Mortgage, Inc.?
Among all products tied to V.I.P. Mortgage, Inc., "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with V.I.P. Mortgage, Inc.?
The most common issue reported by consumers about V.I.P. Mortgage, Inc. is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against V.I.P. Mortgage, Inc.?
You can file a complaint against V.I.P. Mortgage, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about V.I.P. Mortgage, Inc.?
The CFPB has recorded complaints against V.I.P. Mortgage, Inc. from 3 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for V.I.P. Mortgage, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does V.I.P. Mortgage, Inc. have?
12 complaints have been filed against V.I.P. Mortgage, Inc. with the CFPB overall - 2 of them in the past year.
Does V.I.P. Mortgage, Inc. respond to complaints on time?
CFPB complaints against V.I.P. Mortgage, Inc. draw a 100% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for V.I.P. Mortgage, Inc.?
Among all products tied to V.I.P. Mortgage, Inc., "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with V.I.P. Mortgage, Inc.?
The most common issue reported by consumers about V.I.P. Mortgage, Inc. is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against V.I.P. Mortgage, Inc.?
You can file a complaint against V.I.P. Mortgage, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about V.I.P. Mortgage, Inc.?
The CFPB has recorded complaints against V.I.P. Mortgage, Inc. from 3 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.