CFPB Consumer Complaint Profile
Village Capital & Investment LLC
700 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 700
- Total complaints
- Above average
- 230
- Last 12 months
- 98.7%
- Timely response
- Above median
- 47
- States affected
The verdict
700 CFPB complaints put Village Capital & Investment LLC at #417 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 98.7%, the 56th percentile for the 100+ complaint peer group.
- #417
- of 3,843 companies by volume
- 98.7%
- on time (56th pctile)
- Mortgage
- most-complained product
- 47
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Village Capital & Investment LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.7% Higher than most higher than 56% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 115 in 2024 to 210 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 6 |
| 2015 | 5 |
| 2016 | 3 |
| 2017 | 12 |
| 2018 | 8 |
| 2019 | 13 |
| 2020 | 48 |
| 2021 | 66 |
| 2022 | 62 |
| 2023 | 89 |
| 2024 | 115 |
| 2025 | 210 |
| 2026year in progress | 61 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Village Capital & Investment LLC
The CFPB Consumer Complaint Database has logged 700 complaints against Village Capital & Investment LLC overall, with 230 of those filed in the trailing 12 months. Reports have come from consumers in 47 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Village Capital & Investment LLC draw a 98.7% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response carried a 21.1% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0.7% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Village Capital & Investment LLC have?
The CFPB has logged 700 complaints against Village Capital & Investment LLC to date, of which 230 came in over the last 12 months.
Does Village Capital & Investment LLC respond to complaints on time?
Village Capital & Investment LLC's CFPB timely-response rate is 98.7%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Village Capital & Investment LLC?
The most complained-about product for Village Capital & Investment LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Village Capital & Investment LLC?
"Trouble during payment process" is the single most frequently cited issue in complaints against Village Capital & Investment LLC - see all issues and counts above.
How do I file a complaint against Village Capital & Investment LLC?
You can file a complaint against Village Capital & Investment LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Village Capital & Investment LLC?
The CFPB has recorded complaints against Village Capital & Investment LLC from 47 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Village Capital & Investment LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (21.1% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Village Capital & Investment LLC have?
The CFPB has logged 700 complaints against Village Capital & Investment LLC to date, of which 230 came in over the last 12 months.
Does Village Capital & Investment LLC respond to complaints on time?
Village Capital & Investment LLC's CFPB timely-response rate is 98.7%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Village Capital & Investment LLC?
The most complained-about product for Village Capital & Investment LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Village Capital & Investment LLC?
"Trouble during payment process" is the single most frequently cited issue in complaints against Village Capital & Investment LLC - see all issues and counts above.
How do I file a complaint against Village Capital & Investment LLC?
You can file a complaint against Village Capital & Investment LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Village Capital & Investment LLC?
The CFPB has recorded complaints against Village Capital & Investment LLC from 47 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.