CFPB Consumer Complaint Profile
Volunteer Mortgage Loan Servicing
Consumers have filed 51 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 51
- Total complaints
- Mid-range
- 8
- Last 12 months
- 88.2%
- Timely response
- Bottom quartile
- 4
- States affected
The verdict
51 CFPB complaints put Volunteer Mortgage Loan Servicing at #1807 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 88.2%, the 15th percentile among companies with 100+ complaints.
- #1807
- of 3,843 companies by volume
- 88.2%
- on time (15th pctile)
- Mortgage
- most-complained product
- 4
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Volunteer Mortgage Loan Servicing vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
88.2% Among the lowest higher than 15% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 2 |
| 2018 | 2 |
| 2019 | 4 |
| 2020 | 11 |
| 2021 | 4 |
| 2022 | 3 |
| 2023 | 11 |
| 2024 | 5 |
| 2025 | 6 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Volunteer Mortgage Loan Servicing
The CFPB Consumer Complaint Database has logged 51 complaints against Volunteer Mortgage Loan Servicing overall, with 8 of those filed in the trailing 12 months. Reports have come from consumers in 4 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Volunteer Mortgage Loan Servicing posts a 88.2% reply rate on forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. The company's response carried a 0% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Volunteer Mortgage Loan Servicing have?
The CFPB has logged 51 complaints against Volunteer Mortgage Loan Servicing to date, of which 8 came in over the last 12 months.
Does Volunteer Mortgage Loan Servicing respond to complaints on time?
Volunteer Mortgage Loan Servicing's CFPB timely-response rate is 88.2%.
What product generates the most complaints for Volunteer Mortgage Loan Servicing?
Among all products tied to Volunteer Mortgage Loan Servicing, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Volunteer Mortgage Loan Servicing?
Consumers most often cite "Trouble during payment process" when complaining about Volunteer Mortgage Loan Servicing; the full issue list with counts is above.
How do I file a complaint against Volunteer Mortgage Loan Servicing?
You can file a complaint against Volunteer Mortgage Loan Servicing directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Volunteer Mortgage Loan Servicing?
The CFPB has recorded complaints against Volunteer Mortgage Loan Servicing from 4 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Volunteer Mortgage Loan Servicing: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Volunteer Mortgage Loan Servicing have?
The CFPB has logged 51 complaints against Volunteer Mortgage Loan Servicing to date, of which 8 came in over the last 12 months.
Does Volunteer Mortgage Loan Servicing respond to complaints on time?
Volunteer Mortgage Loan Servicing's CFPB timely-response rate is 88.2%.
What product generates the most complaints for Volunteer Mortgage Loan Servicing?
Among all products tied to Volunteer Mortgage Loan Servicing, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Volunteer Mortgage Loan Servicing?
Consumers most often cite "Trouble during payment process" when complaining about Volunteer Mortgage Loan Servicing; the full issue list with counts is above.
How do I file a complaint against Volunteer Mortgage Loan Servicing?
You can file a complaint against Volunteer Mortgage Loan Servicing directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Volunteer Mortgage Loan Servicing?
The CFPB has recorded complaints against Volunteer Mortgage Loan Servicing from 4 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.