CFPB Consumer Complaint Profile
Winklevoss Exchange LLC
Behind the 1,396 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 1,396
- Total complaints
- Among the highest
- 411
- Last 12 months
- 97.3%
- Timely response
- Below median
- 52
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Winklevoss Exchange LLC has accumulated 1,396 complaints, placing it #270 by volume. Its on-time response rate is 97.3%, the 42nd percentile among companies with 100+ complaints.
- #270
- of 3,843 companies by volume
- 97.3%
- on time (42nd pctile)
- Money transfer, virt…
- most-complained product
- 52
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Winklevoss Exchange LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.3% Around the middle higher than 42% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 177 in 2024 to 409 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 10 |
| 2018 | 8 |
| 2019 | 5 |
| 2020 | 10 |
| 2021 | 306 |
| 2022 | 215 |
| 2023 | 167 |
| 2024 | 177 |
| 2025 | 409 |
| 2026year in progress | 89 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Winklevoss Exchange LLC
Winklevoss Exchange LLC carries 1,396 complaints in the CFPB's database, 411 of them filed within the past 12 months. Consumers spanning 52 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Money transfer, virtual currency, or money service," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Money was not available when promised" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Winklevoss Exchange LLC draw a 97.3% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Among resolved complaints, 0.4% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Winklevoss Exchange LLC have?
The CFPB has logged 1,396 complaints against Winklevoss Exchange LLC to date, of which 411 came in over the last 12 months.
Does Winklevoss Exchange LLC respond to complaints on time?
CFPB complaints against Winklevoss Exchange LLC draw a 97.3% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Winklevoss Exchange LLC?
"Money transfer, virtual currency, or money service" draws more CFPB complaints against Winklevoss Exchange LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Winklevoss Exchange LLC?
The most common issue reported by consumers about Winklevoss Exchange LLC is "Money was not available when promised." All complaint issues are listed above with their counts.
How do I file a complaint against Winklevoss Exchange LLC?
You can file a complaint against Winklevoss Exchange LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Winklevoss Exchange LLC?
The CFPB has recorded complaints against Winklevoss Exchange LLC from 52 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Winklevoss Exchange LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,396 here).
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.