Higher-rate state profile

Illinois: high per-capita complaints

Illinois residents filed 605,020 CFPB complaints (4821.0/100K) - a higher-third per-capita rate. See which companies and products drive the volume.

Data updated 2026-08-14

605,020
Total complaints
4821.0
Per 100K residents
Credit reporting or other personal consumer reports
Top product
Transunion Intermediate Holdings, Inc.
Most complaints

The verdict

Illinois residents have filed 605,020 CFPB complaints - 4821.0 per 100,000 people, one of the highest complaint rates in the country (#13 of 52). Transunion Intermediate Holdings, Inc. draws the most complaints in the state. Nearest per-capita peers: New Jersey and Pennsylvania.

#13
of 52 states by complaints per 100K
4821
complaints per 100,000 residents
Credit reporting o…
most-complained product

Illinois vs all states by CFPB complaints per 100K

Where this state's per-capita complaint rate sits among every state and territory in the CFPB file (lower is better for residents)

4,821 Higher than most lower rate than 23% of 52 states

States and territories, banded by CFPB complaints per 100,000 residents

Each bar is a band; taller bars hold more states. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · 2026-08-14

Most-complained companies in Illinois

Absolute complaint volume for companies residents name most, a different cut from the per-capita state band above.

Transunion Intermediate Hold…163,508Equifax, Inc.158,627Experian Information Solutio…141,255JPMorgan Chase & Co.8,911Capital One Financial Corpor…6,343Bank of America, National As…5,908Citibank, N.a.5,622CBC Companies, Inc.3,943

Top Companies in Illinois

Nearest per-capita peers: New Jersey; Pennsylvania; North Carolina.

1.Transunion Intermediate Holdings, Inc. 163,508 Also complaint-heavy in California and Maryland. 2.Equifax, Inc. 158,627 Also complaint-heavy in Washington and Oklahoma. 3.Experian Information Solutions Inc. 141,255 Also complaint-heavy in Utah and Hawaii. 4.JPMorgan Chase & Co. 8,911 Also complaint-heavy in Missouri and Mississippi. 5.Capital One Financial Corporation 6,343 Also complaint-heavy in Georgia and Massachusetts. 6.Bank of America, National Association 5,908 Also complaint-heavy in Arizona and Oregon. 7.Citibank, N.a. 5,622 Also complaint-heavy in Hawaii and Idaho. 8.CBC Companies, Inc. 3,943 Also complaint-heavy in Montana and Mississippi. 9.Early Warning Services, LLC 3,871 Also complaint-heavy in Delaware and Nebraska. 10.Wells Fargo & Company 3,642 Also complaint-heavy in West Virginia and California. 11.LexisNexis 3,311 Also complaint-heavy in Delaware and Iowa. 12.Block, Inc. 3,139 Also complaint-heavy in Wyoming and Florida. 13.U.S. Bancorp 2,743 Also complaint-heavy in Oregon and Tennessee. 14.Resurgent Capital Services L.P. 2,675 Also complaint-heavy in Kentucky and Iowa. 15.Synchrony Financial 2,433 Also complaint-heavy in South Carolina and Connecticut.

Rising year-over-year volume

Illinois in the higher-rate third

Consumers in Illinois have filed 605,020 CFPB complaints (4821.0 per 100,000 residents) - a higher-third per-capita rate among states and territories in this extract. "Credit reporting or other personal consumer reports" leads the product mix - the usual friction point when per-capita volume runs hot. Transunion Intermediate Holdings, Inc. draws the most complaints from Illinois residents in the top-companies table above. On the per-capita ladder, nearest peers are New Jersey and Pennsylvania.

Year-over-year, complaint volume from Illinois rose from 123,677 in 2024 to 237,625 in 2025 - a change of +92%. 60,790 complaints have been logged for 2026 so far in this extract, a partial year that should not be compared directly to a full prior year. A swing this large on an already high-rate state can coincide with a servicing failure at a major bureau or a local enforcement wave - still check the company table before inferring a statewide crisis.

Educational data summary, not financial or legal advice. Population figures are U.S. Census Bureau estimates.

Source: CFPB Consumer Complaint Database Population: U.S. Census Bureau estimates

Read our methodology - high per-capita states: how rates and company concentration are computed.

Compare all-state rankings, browse every state profile, or see the national complaint picture.