State CFPB complaint profile

Puerto Rico

How consumers in Puerto Rico use the Consumer Financial Protection Bureau, total complaint volume, the rate per 100,000 residents, and the companies and products they report most.

Data updated 2026-08-14

51,023
Total complaints
1591.6
Per 100K residents
Credit reporting or other personal consumer reports
Top product
Transunion Intermediate Holdings, Inc.
Most complaints

The verdict

Puerto Rico residents have filed 51,023 CFPB complaints - 1591.6 per 100,000 people, a mid-pack complaint rate (#33 of 52). Transunion Intermediate Holdings, Inc. draws the most complaints in the state. Nearest per-capita peers: Oklahoma and Washington.

#33
of 52 states by complaints per 100K
1592
complaints per 100,000 residents
Credit reporting o…
most-complained product

Puerto Rico vs all states by CFPB complaints per 100K

Where this state's per-capita complaint rate sits among every state and territory in the CFPB file (lower is better for residents)

1,592 Lower than most lower rate than 62% of 52 states

States and territories, banded by CFPB complaints per 100,000 residents

Each bar is a band; taller bars hold more states. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · 2026-08-14

Most-complained companies in Puerto Rico

Absolute complaint volume for companies residents name most, a different cut from the per-capita state band above.

Transunion Intermediate Hold…17,661Equifax, Inc.13,859Experian Information Solutio…13,189Banco Popular De Puerto Rico1,004Firstbank Puerto Rico559Citibank, N.a.451Synchrony Financial288Capital One Financial Corpor…181

Top Companies in Puerto Rico

Nearest per-capita peers: Oklahoma; Washington; Hawaii.

1.Transunion Intermediate Holdings, Inc. 17,661 Also complaint-heavy in Wisconsin and District of Columbia. 2.Equifax, Inc. 13,859 Also complaint-heavy in Maine and Texas. 3.Experian Information Solutions Inc. 13,189 Also complaint-heavy in Illinois and Michigan. 4.Banco Popular De Puerto Rico 1,004 Also complaint-heavy in Kentucky and Montana. 5.Firstbank Puerto Rico 559 Also complaint-heavy in North Carolina and New Jersey. 6.Citibank, N.a. 451 Also complaint-heavy in Pennsylvania and Arizona. 7.Synchrony Financial 288 Also complaint-heavy in New Hampshire and Montana. 8.Capital One Financial Corporation 181 Also complaint-heavy in Mississippi and Utah. 9.Bank of America, National Association 174 Also complaint-heavy in Utah and Alaska. 10.JPMorgan Chase & Co. 170 Also complaint-heavy in South Dakota and Texas. 11.American Express Company 158 Also complaint-heavy in New Hampshire and Wyoming. 12.Santander Bancorp 135 Also complaint-heavy in Iowa and New Hampshire. 13.Pentagon Federal Credit Union 126 Also complaint-heavy in Vermont and Maryland. 14.Encore Capital Group Inc. 120 Also complaint-heavy in Kentucky and New Mexico. 15.Discover Bank 117 Also complaint-heavy in West Virginia and Alaska.

Rising year-over-year volume

What the CFPB record shows for Puerto Rico

Consumers in Puerto Rico have filed 51,023 CFPB complaints (1591.6 per 100,000 residents). The most-complained product category is "Credit reporting or other personal consumer reports." Transunion Intermediate Holdings, Inc. draws the most complaints from Puerto Rico residents in the top-companies table above. Nearest per-capita peers: Oklahoma and Washington.

Year-over-year, complaint volume from Puerto Rico rose from 11,892 in 2024 to 24,460 in 2025 - a change of +106%. 4,433 complaints have been logged for 2026 so far in this extract, a partial year that should not be compared directly to a full prior year. That is a meaningful full-year shift; complaint-flow volatility alone can also explain swings this size.

Educational data summary, not financial or legal advice. Population figures are U.S. Census Bureau estimates.

Source: CFPB Consumer Complaint Database Population: U.S. Census Bureau estimates

Read our methodology - how this data is sourced, computed, and verified.

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