State CFPB complaint profile

Washington

How consumers in Washington use the Consumer Financial Protection Bureau, total complaint volume, the rate per 100,000 residents, and the companies and products they report most.

Data updated 2026-08-14

129,462
Total complaints
1657.0
Per 100K residents
Credit reporting or other personal consumer reports
Top product
Equifax, Inc.
Most complaints

The verdict

Washington residents have filed 129,462 CFPB complaints - 1657.0 per 100,000 people, a mid-pack complaint rate (#32 of 52). Equifax, Inc. draws the most complaints in the state. Nearest per-capita peers: Hawaii and Puerto Rico.

#32
of 52 states by complaints per 100K
1657
complaints per 100,000 residents
Credit reporting o…
most-complained product

Washington vs all states by CFPB complaints per 100K

Where this state's per-capita complaint rate sits among every state and territory in the CFPB file (lower is better for residents)

1,657 Lower than most lower rate than 60% of 52 states

States and territories, banded by CFPB complaints per 100,000 residents

Each bar is a band; taller bars hold more states. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · 2026-08-14

Most-complained companies in Washington

Absolute complaint volume for companies residents name most, a different cut from the per-capita state band above.

Equifax, Inc.26,653Transunion Intermediate Hold…25,745Experian Information Solutio…22,528Bank of America, National As…4,148JPMorgan Chase & Co.3,237Wells Fargo & Company2,911Citibank, N.a.2,329Capital One Financial Corpor…1,993

Top Companies in Washington

Nearest per-capita peers: Hawaii; Puerto Rico; Oklahoma.

1.Equifax, Inc. 26,653 Also complaint-heavy in Maine and Texas. 2.Transunion Intermediate Holdings, Inc. 25,745 Also complaint-heavy in Connecticut and District of Columbia. 3.Experian Information Solutions Inc. 22,528 Also complaint-heavy in Illinois and Michigan. 4.Bank of America, National Association 4,148 Also complaint-heavy in Kentucky and Nebraska. 5.JPMorgan Chase & Co. 3,237 Also complaint-heavy in South Dakota and Texas. 6.Wells Fargo & Company 2,911 Also complaint-heavy in Alabama and Wisconsin. 7.Citibank, N.a. 2,329 Also complaint-heavy in Pennsylvania and Arizona. 8.Capital One Financial Corporation 1,993 Also complaint-heavy in Oregon and Kansas. 9.U.S. Bancorp 1,594 Also complaint-heavy in South Carolina and South Dakota. 10.Navient Solutions, LLC. 1,250 Also complaint-heavy in Louisiana and Mississippi. 11.American Express Company 1,119 Also complaint-heavy in New Hampshire and Wyoming. 12.Synchrony Financial 1,067 Also complaint-heavy in New Hampshire and Montana. 13.Ocwen Financial Corporation 753 Also complaint-heavy in North Carolina and Nevada. 14.Paypal Holdings, Inc 746 Also complaint-heavy in Puerto Rico and California. 15.Keycorp 682 Also complaint-heavy in Rhode Island and Oklahoma.

Rising year-over-year volume

What the CFPB record shows for Washington

Consumers in Washington have filed 129,462 CFPB complaints (1657.0 per 100,000 residents). The most-complained product category is "Credit reporting or other personal consumer reports." Equifax, Inc. draws the most complaints from Washington residents in the top-companies table above. Nearest per-capita peers: Hawaii and Puerto Rico.

Year-over-year, complaint volume from Washington rose from 17,740 in 2024 to 42,083 in 2025 - a change of +137%. 14,652 complaints have been logged for 2026 so far in this extract, a partial year that should not be compared directly to a full prior year. That is a meaningful full-year shift; complaint-flow volatility alone can also explain swings this size.

Educational data summary, not financial or legal advice. Population figures are U.S. Census Bureau estimates.

Source: CFPB Consumer Complaint Database Population: U.S. Census Bureau estimates

Read our methodology - how this data is sourced, computed, and verified.

Compare all-state rankings, browse every state profile, or see the national complaint picture.