CFPB Consumer Complaint Profile
Academy Mortgage Corporation
181 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 181
- Total complaints
- 12
- Last 12 months
- 92.8%
- Timely response
- 34
- States affected
The verdict
181 CFPB complaints put Academy Mortgage Corporation at #1000 out of 3,848 financial companies ranked by complaint volume. It answers 92.8% of complaints on time - below the 93% median for companies with 100+ complaints.
- #1000
- of 3,848 companies by volume
- 92.8%
- answered on time
- Mortgage
- most-complained product
- 34
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 4 |
| 2013 | 7 |
| 2014 | 3 |
| 2015 | 15 |
| 2016 | 24 |
| 2017 | 14 |
| 2018 | 9 |
| 2019 | 14 |
| 2020 | 8 |
| 2021 | 27 |
| 2022 | 17 |
| 2023 | 12 |
| 2024 | 15 |
| 2025 | 9 |
| 2026 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Academy Mortgage Corporation
The CFPB Consumer Complaint Database has logged 181 complaints against Academy Mortgage Corporation overall, with 12 of those filed in the trailing 12 months. Reports have come from consumers in 34 states and territories, making this a multi-regional complaint footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Academy Mortgage Corporation answers 92.8% of forwarded complaints. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. The company's response was formally disputed in 41.4% of resolved cases, indicating how frequently the initial fix fell short. 18.8% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Academy Mortgage Corporation have?
The CFPB has logged 181 complaints against Academy Mortgage Corporation to date, of which 12 came in over the last 12 months.
Does Academy Mortgage Corporation respond to complaints on time?
Academy Mortgage Corporation's CFPB timely-response rate is 92.8%.
What product generates the most complaints for Academy Mortgage Corporation?
"Mortgage" draws more CFPB complaints against Academy Mortgage Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Academy Mortgage Corporation?
The most common issue reported by consumers about Academy Mortgage Corporation is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against Academy Mortgage Corporation?
You can file a complaint against Academy Mortgage Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Academy Mortgage Corporation?
Consumers in 34 states and territories have filed complaints about Academy Mortgage Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~181)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.