CFPB Consumer Complaint Profile
Academy Mortgage Corporation
181 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 181
- Total complaints
- Mid-range
- 12
- Last 12 months
- 92.8%
- Timely response
- Bottom quartile
- 34
- States affected
The verdict
181 CFPB complaints put Academy Mortgage Corporation at #998 out of 3,843 financial companies ranked by complaint volume. It posts a 92.8% on-time response rate, the 23rd percentile among companies with 100+ complaints.
- #998
- of 3,843 companies by volume
- 92.8%
- on time (23rd pctile)
- Mortgage
- most-complained product
- 34
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Academy Mortgage Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
92.8% Among the lowest higher than 23% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 4 |
| 2013 | 7 |
| 2014 | 3 |
| 2015 | 15 |
| 2016 | 24 |
| 2017 | 14 |
| 2018 | 9 |
| 2019 | 14 |
| 2020 | 8 |
| 2021 | 27 |
| 2022 | 17 |
| 2023 | 12 |
| 2024 | 15 |
| 2025 | 9 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Academy Mortgage Corporation
The CFPB Consumer Complaint Database has logged 181 complaints against Academy Mortgage Corporation overall, with 12 of those filed in the trailing 12 months. Reports have come from consumers in 34 states and territories, making this a multi-regional complaint footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Academy Mortgage Corporation posts a 92.8% reply rate on forwarded complaints. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. The company's response carried a 41.4% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 18.8% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Academy Mortgage Corporation have?
The CFPB has logged 181 complaints against Academy Mortgage Corporation to date, of which 12 came in over the last 12 months.
Does Academy Mortgage Corporation respond to complaints on time?
Academy Mortgage Corporation's CFPB timely-response rate is 92.8%.
What product generates the most complaints for Academy Mortgage Corporation?
"Mortgage" draws more CFPB complaints against Academy Mortgage Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Academy Mortgage Corporation?
The most common issue reported by consumers about Academy Mortgage Corporation is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against Academy Mortgage Corporation?
You can file a complaint against Academy Mortgage Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Academy Mortgage Corporation?
Consumers in 34 states and territories have filed complaints about Academy Mortgage Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Academy Mortgage Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (41.4% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.