CFPB Consumer Complaint Profile
Acopia Capital Group
The CFPB complaints on file trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 28
- Total complaints
- Mid-range
- 0
- Last 12 months
- 85.7%
- Timely response
- Bottom quartile
- 10
- States affected
The verdict
Acopia Capital Group ranks #2422 of 3,843 financial companies by CFPB complaint volume. Its on-time response record is at the 13th percentile among companies with 100+ complaints.
- Mortgage
- most-complained product
- TN
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Acopia Capital Group vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
85.7% Among the lowest higher than 13% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2015 | 2 |
| 2016 | 5 |
| 2017 | 4 |
| 2018 | 3 |
| 2020 | 2 |
| 2021 | 5 |
| 2022 | 3 |
| 2023 | 1 |
| 2024 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Acopia Capital Group
In the CFPB record, Acopia Capital Group has a geographically concentrated complaint footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Applying for a mortgage or refinancing an existing mortgage," a reasonable starting point for understanding recurring friction.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate sits below the 95% industry benchmark, a gap that tends to correlate with higher consumer dispute rates downstream. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Acopia Capital Group: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (25% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Acopia Capital Group have?
The CFPB has logged 28 complaints against Acopia Capital Group to date, of which 0 came in over the last 12 months.
Does Acopia Capital Group respond to complaints on time?
Acopia Capital Group's CFPB timely-response rate is 85.7%.
What product generates the most complaints for Acopia Capital Group?
"Mortgage" draws more CFPB complaints against Acopia Capital Group than any other product - see the full breakdown above.
What is the most common complaint issue with Acopia Capital Group?
Consumers most often cite "Applying for a mortgage or refinancing an existing mortgage" when complaining about Acopia Capital Group; the full issue list with counts is above.
How do I file a complaint against Acopia Capital Group?
You can file a complaint against Acopia Capital Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Acopia Capital Group?
The CFPB has recorded complaints against Acopia Capital Group from 10 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.