CFPB Consumer Complaint Profile
Acopia Capital Group
28 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 28
- Total complaints
- 0
- Last 12 months
- 85.7%
- Timely response
- 10
- States affected
The verdict
Acopia Capital Group ranks #2425 of 3,848 financial companies by CFPB complaint volume, with 28 complaints on record. Its on-time response rate is 85.7%, trailing the 93% median among companies with 100+ complaints.
- #2425
- of 3,848 companies by volume
- 85.7%
- answered on time
- Mortgage
- most-complained product
- 10
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2015 | 2 |
| 2016 | 5 |
| 2017 | 4 |
| 2018 | 3 |
| 2020 | 2 |
| 2021 | 5 |
| 2022 | 3 |
| 2023 | 1 |
| 2024 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Acopia Capital Group
28 complaints against Acopia Capital Group appear in the CFPB record, including 0 from the trailing year. The 10 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Applying for a mortgage or refinancing an existing mortgage," a reasonable starting point for understanding recurring friction.
85.7% of CFPB-forwarded complaints against Acopia Capital Group get a reply inside the Bureau's 15-day window. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. In 25% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 10.7% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Acopia Capital Group have?
The CFPB has logged 28 complaints against Acopia Capital Group to date, of which 0 came in over the last 12 months.
Does Acopia Capital Group respond to complaints on time?
Acopia Capital Group's CFPB timely-response rate is 85.7%.
What product generates the most complaints for Acopia Capital Group?
"Mortgage" draws more CFPB complaints against Acopia Capital Group than any other product - see the full breakdown above.
What is the most common complaint issue with Acopia Capital Group?
Consumers most often cite "Applying for a mortgage or refinancing an existing mortgage" when complaining about Acopia Capital Group; the full issue list with counts is above.
How do I file a complaint against Acopia Capital Group?
You can file a complaint against Acopia Capital Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Acopia Capital Group?
The CFPB has recorded complaints against Acopia Capital Group from 10 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~28)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.