CFPB Consumer Complaint Profile
Amcap Investments, LLC
Behind the 40 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 40
- Total complaints
- 2
- Last 12 months
- 87.5%
- Timely response
- 9
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Amcap Investments, LLC has accumulated 40 complaints, placing it #2049 by volume. Its on-time response rate is 87.5%, trailing the 93% median among companies with 100+ complaints.
- #2049
- of 3,848 companies by volume
- 87.5%
- answered on time
- Mortgage
- most-complained product
- 9
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2013 | 1 |
| 2014 | 1 |
| 2015 | 1 |
| 2016 | 3 |
| 2017 | 3 |
| 2019 | 1 |
| 2020 | 4 |
| 2021 | 8 |
| 2022 | 8 |
| 2023 | 5 |
| 2024 | 2 |
| 2025 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Amcap Investments, LLC
40 complaints against Amcap Investments, LLC appear in the CFPB record, including 2 from the trailing year. The 9 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Applying for a mortgage or refinancing an existing mortgage," a reasonable starting point for understanding recurring friction.
Amcap Investments, LLC's timely response rate stands at 87.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. The company's response was formally disputed in 37.5% of resolved cases, indicating how frequently the initial fix fell short. Of complaints that were resolved, 7.5% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Amcap Investments, LLC have?
40 complaints have been filed against Amcap Investments, LLC with the CFPB overall - 2 of them in the past year.
Does Amcap Investments, LLC respond to complaints on time?
Amcap Investments, LLC has a 87.5% timely response rate to CFPB complaints.
What product generates the most complaints for Amcap Investments, LLC?
Among all products tied to Amcap Investments, LLC, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Amcap Investments, LLC?
Consumers most often cite "Applying for a mortgage or refinancing an existing mortgage" when complaining about Amcap Investments, LLC; the full issue list with counts is above.
How do I file a complaint against Amcap Investments, LLC?
You can file a complaint against Amcap Investments, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Amcap Investments, LLC?
Amcap Investments, LLC has drawn CFPB complaints from 9 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~40)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.