CFPB Consumer Complaint Profile
American Advisors Group
403 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 403
- Total complaints
- 0
- Last 12 months
- 95.5%
- Timely response
- 43
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, American Advisors Group sits at #572, with 403 complaints logged. Its on-time response rate is 95.5%, ahead of the 93% median among companies with 100+ complaints.
- #572
- of 3,848 companies by volume
- 95.5%
- answered on time
- Mortgage
- most-complained product
- 43
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 2 |
| 2013 | 17 |
| 2014 | 23 |
| 2015 | 32 |
| 2016 | 43 |
| 2017 | 31 |
| 2018 | 28 |
| 2019 | 45 |
| 2020 | 51 |
| 2021 | 64 |
| 2022 | 41 |
| 2023 | 18 |
| 2024 | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for American Advisors Group
The CFPB Consumer Complaint Database has logged 403 complaints against American Advisors Group overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 43 states and territories, making this a nationwide complaint footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Applying for a mortgage or refinancing an existing mortgage," a reasonable starting point for understanding recurring friction.
95.5% of CFPB-forwarded complaints against American Advisors Group get a reply inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. In 18.9% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 2.5% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does American Advisors Group have?
403 complaints have been filed against American Advisors Group with the CFPB overall - 0 of them in the past year.
Does American Advisors Group respond to complaints on time?
95.5% of the CFPB complaints against American Advisors Group get a response within the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for American Advisors Group?
"Mortgage" draws more CFPB complaints against American Advisors Group than any other product - see the full breakdown above.
What is the most common complaint issue with American Advisors Group?
Consumers most often cite "Applying for a mortgage or refinancing an existing mortgage" when complaining about American Advisors Group; the full issue list with counts is above.
How do I file a complaint against American Advisors Group?
You can file a complaint against American Advisors Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about American Advisors Group?
Consumers in 43 states and territories have filed complaints about American Advisors Group with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~403)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.