CFPB Consumer Complaint Profile
American Southwest Mortgage Corp.
Behind the 18 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 18
- Total complaints
- 0
- Last 12 months
- 66.7%
- Timely response
- 9
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, American Southwest Mortgage Corp. has accumulated 18 complaints, placing it #3008 by volume. It answers 66.7% of complaints on time - below the 93% median for companies with 100+ complaints.
- #3008
- of 3,848 companies by volume
- 66.7%
- answered on time
- Mortgage
- most-complained product
- 9
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2013 | 2 |
| 2014 | 4 |
| 2015 | 4 |
| 2016 | 5 |
| 2017 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for American Southwest Mortgage Corp.
American Southwest Mortgage Corp. carries 18 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 9 states and territories have weighed in, giving this a geographically concentrated footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Application, originator, mortgage broker" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, American Southwest Mortgage Corp. answers 66.7% of forwarded complaints. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. In 25% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 22.2% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does American Southwest Mortgage Corp. have?
American Southwest Mortgage Corp. has 18 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does American Southwest Mortgage Corp. respond to complaints on time?
American Southwest Mortgage Corp.'s CFPB timely-response rate is 66.7%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for American Southwest Mortgage Corp.?
The most complained-about product for American Southwest Mortgage Corp. is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with American Southwest Mortgage Corp.?
Consumers most often cite "Application, originator, mortgage broker" when complaining about American Southwest Mortgage Corp.; the full issue list with counts is above.
How do I file a complaint against American Southwest Mortgage Corp.?
You can file a complaint against American Southwest Mortgage Corp. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about American Southwest Mortgage Corp.?
The CFPB has recorded complaints against American Southwest Mortgage Corp. from 9 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~18)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.