CFPB Consumer Complaint Profile
American Southwest Mortgage Corp.
Behind the 18 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 18
- Total complaints
- Below average
- 0
- Last 12 months
- 66.7%
- Timely response
- Bottom decile
- 9
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, American Southwest Mortgage Corp. has accumulated 18 complaints, placing it #3004 by volume. It posts a 66.7% on-time response rate, the 5th percentile among companies with 100+ complaints.
- #3004
- of 3,843 companies by volume
- 66.7%
- on time (5th pctile)
- Mortgage
- most-complained product
- 9
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
American Southwest Mortgage Corp. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
66.7% Among the lowest higher than 5% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2013 | 2 |
| 2014 | 4 |
| 2015 | 4 |
| 2016 | 5 |
| 2017 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for American Southwest Mortgage Corp.
American Southwest Mortgage Corp. carries 18 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 9 states and territories have weighed in, giving this a geographically concentrated footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Application, originator, mortgage broker" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, American Southwest Mortgage Corp. posts a 66.7% reply rate on forwarded complaints. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Resolved cases drew a formal consumer-dispute rate of 25% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 22.2% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does American Southwest Mortgage Corp. have?
American Southwest Mortgage Corp. has 18 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does American Southwest Mortgage Corp. respond to complaints on time?
American Southwest Mortgage Corp.'s CFPB timely-response rate is 66.7%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for American Southwest Mortgage Corp.?
The most complained-about product for American Southwest Mortgage Corp. is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with American Southwest Mortgage Corp.?
Consumers most often cite "Application, originator, mortgage broker" when complaining about American Southwest Mortgage Corp.; the full issue list with counts is above.
How do I file a complaint against American Southwest Mortgage Corp.?
You can file a complaint against American Southwest Mortgage Corp. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about American Southwest Mortgage Corp.?
The CFPB has recorded complaints against American Southwest Mortgage Corp. from 9 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for American Southwest Mortgage Corp.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (25% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.