CFPB Consumer Complaint Profile
Better Mortgage, Inc.
359 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 359
- Total complaints
- Above average
- 41
- Last 12 months
- 44.6%
- Timely response
- Bottom decile
- 42
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Better Mortgage, Inc. sits at #614, with 359 complaints logged. On-time replies land at 44.6%, the 3rd percentile for the 100+ complaint peer group.
- #614
- of 3,843 companies by volume
- 44.6%
- on time (3rd pctile)
- Mortgage
- most-complained product
- 42
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Better Mortgage, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
44.6% Among the lowest higher than 3% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 2 |
| 2018 | 3 |
| 2019 | 9 |
| 2020 | 61 |
| 2021 | 156 |
| 2022 | 44 |
| 2023 | 7 |
| 2024 | 33 |
| 2025 | 36 |
| 2026year in progress | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Better Mortgage, Inc.
Better Mortgage, Inc. carries 359 complaints in the CFPB's database, 41 of them filed within the past 12 months. Consumers spanning 42 states and territories have weighed in, giving this a nationwide footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. The specific issue named most within that category is "Applying for a mortgage or refinancing an existing mortgage," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Better Mortgage, Inc. draw a 44.6% reply rate inside the Bureau's 15-day window. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Consumers formally disputed the company's response at a 50% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 5.3% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Better Mortgage, Inc. have?
359 complaints have been filed against Better Mortgage, Inc. with the CFPB overall - 41 of them in the past year.
Does Better Mortgage, Inc. respond to complaints on time?
Better Mortgage, Inc. has a 44.6% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Better Mortgage, Inc.?
The most complained-about product for Better Mortgage, Inc. is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Better Mortgage, Inc.?
Consumers most often cite "Applying for a mortgage or refinancing an existing mortgage" when complaining about Better Mortgage, Inc.; the full issue list with counts is above.
How do I file a complaint against Better Mortgage, Inc.?
You can file a complaint against Better Mortgage, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Better Mortgage, Inc.?
Consumers in 42 states and territories have filed complaints about Better Mortgage, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Better Mortgage, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (50% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.