CFPB Consumer Complaint Profile
Brightfunders, LLC
What 140 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 140
- Total complaints
- Mid-range
- 10
- Last 12 months
- 95%
- Timely response
- Below median
- 28
- States affected
The verdict
140 CFPB complaints put Brightfunders, LLC at #1137 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 95%, the 29th percentile among companies with 100+ complaints.
- #1137
- of 3,843 companies by volume
- 95%
- on time (29th pctile)
- Mortgage
- most-complained product
- 28
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Brightfunders, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95% Around the middle higher than 29% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 1 |
| 2015 | 4 |
| 2016 | 2 |
| 2017 | 5 |
| 2018 | 6 |
| 2019 | 2 |
| 2020 | 3 |
| 2021 | 38 |
| 2022 | 38 |
| 2023 | 21 |
| 2024 | 8 |
| 2025 | 10 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Brightfunders, LLC
Brightfunders, LLC carries 140 complaints in the CFPB's database, 10 of them filed within the past 12 months. Consumers spanning 28 states and territories have weighed in, giving this a multi-regional footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Trouble during payment process" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Brightfunders, LLC's timely response rate stands at 95%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 25% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 4.3% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Brightfunders, LLC have?
140 complaints have been filed against Brightfunders, LLC with the CFPB overall - 10 of them in the past year.
Does Brightfunders, LLC respond to complaints on time?
Brightfunders, LLC's CFPB timely-response rate is 95%. That is a strong response record by CFPB standards.
What product generates the most complaints for Brightfunders, LLC?
The most complained-about product for Brightfunders, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Brightfunders, LLC?
Consumers most often cite "Trouble during payment process" when complaining about Brightfunders, LLC; the full issue list with counts is above.
How do I file a complaint against Brightfunders, LLC?
You can file a complaint against Brightfunders, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Brightfunders, LLC?
Brightfunders, LLC has drawn CFPB complaints from 28 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Brightfunders, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (25% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.