CFPB Consumer Complaint Profile
Calcon Mutual Mortgage LLC Dba Onetrust Home Loans
Behind the 54 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 54
- Total complaints
- Mid-range
- 14
- Last 12 months
- 83.3%
- Timely response
- Bottom quartile
- 17
- States affected
The verdict
54 CFPB complaints put Calcon Mutual Mortgage LLC Dba Onetrust Home Loans at #1757 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 83.3%, the 11th percentile for the 100+ complaint peer group.
- #1757
- of 3,843 companies by volume
- 83.3%
- on time (11th pctile)
- Mortgage
- most-complained product
- 17
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Calcon Mutual Mortgage LLC Dba Onetrust Home Loans vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
83.3% Among the lowest higher than 11% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 1 |
| 2016 | 3 |
| 2017 | 6 |
| 2018 | 1 |
| 2019 | 1 |
| 2020 | 2 |
| 2021 | 7 |
| 2022 | 4 |
| 2023 | 9 |
| 2024 | 6 |
| 2025 | 10 |
| 2026year in progress | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Calcon Mutual Mortgage LLC Dba Onetrust Home Loans
The CFPB Consumer Complaint Database has logged 54 complaints against Calcon Mutual Mortgage LLC Dba Onetrust Home Loans overall, with 14 of those filed in the trailing 12 months. Reports have come from consumers in 17 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Trouble during payment process" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Calcon Mutual Mortgage LLC Dba Onetrust Home Loans's timely response rate stands at 83.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. The company's response carried a 25% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 9.3% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Calcon Mutual Mortgage LLC Dba Onetrust Home Loans have?
54 complaints have been filed against Calcon Mutual Mortgage LLC Dba Onetrust Home Loans with the CFPB overall - 14 of them in the past year.
Does Calcon Mutual Mortgage LLC Dba Onetrust Home Loans respond to complaints on time?
Calcon Mutual Mortgage LLC Dba Onetrust Home Loans's CFPB timely-response rate is 83.3%.
What product generates the most complaints for Calcon Mutual Mortgage LLC Dba Onetrust Home Loans?
"Mortgage" draws more CFPB complaints against Calcon Mutual Mortgage LLC Dba Onetrust Home Loans than any other product - see the full breakdown above.
What is the most common complaint issue with Calcon Mutual Mortgage LLC Dba Onetrust Home Loans?
Consumers most often cite "Trouble during payment process" when complaining about Calcon Mutual Mortgage LLC Dba Onetrust Home Loans; the full issue list with counts is above.
How do I file a complaint against Calcon Mutual Mortgage LLC Dba Onetrust Home Loans?
You can file a complaint against Calcon Mutual Mortgage LLC Dba Onetrust Home Loans directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Calcon Mutual Mortgage LLC Dba Onetrust Home Loans?
The CFPB has recorded complaints against Calcon Mutual Mortgage LLC Dba Onetrust Home Loans from 17 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Calcon Mutual Mortgage LLC Dba Onetrust Home Loans: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (25% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.