CFPB Consumer Complaint Profile
Colorado Housing and Finance Authority
What 141 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 141
- Total complaints
- Mid-range
- 14
- Last 12 months
- 95%
- Timely response
- Below median
- 6
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Colorado Housing and Finance Authority has accumulated 141 complaints, placing it #1131 by volume. Its on-time response rate is 95%, the 29th percentile among companies with 100+ complaints.
- #1131
- of 3,843 companies by volume
- 95%
- on time (29th pctile)
- Mortgage
- most-complained product
- 6
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Colorado Housing and Finance Authority vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95% Around the middle higher than 29% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2013 | 5 |
| 2014 | 4 |
| 2015 | 6 |
| 2016 | 6 |
| 2017 | 7 |
| 2018 | 7 |
| 2019 | 5 |
| 2020 | 11 |
| 2021 | 14 |
| 2022 | 27 |
| 2023 | 19 |
| 2024 | 14 |
| 2025 | 13 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Colorado Housing and Finance Authority
Colorado Housing and Finance Authority carries 141 complaints in the CFPB's database, 14 of them filed within the past 12 months. Consumers spanning 6 states and territories have weighed in, giving this a geographically concentrated footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Inside that category, "Struggling to pay mortgage" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Colorado Housing and Finance Authority's timely response rate stands at 95%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response at a 8.3% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0.7% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Colorado Housing and Finance Authority have?
141 complaints have been filed against Colorado Housing and Finance Authority with the CFPB overall - 14 of them in the past year.
Does Colorado Housing and Finance Authority respond to complaints on time?
CFPB complaints against Colorado Housing and Finance Authority draw a 95% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Colorado Housing and Finance Authority?
Among all products tied to Colorado Housing and Finance Authority, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Colorado Housing and Finance Authority?
The most common issue reported by consumers about Colorado Housing and Finance Authority is "Struggling to pay mortgage." All complaint issues are listed above with their counts.
How do I file a complaint against Colorado Housing and Finance Authority?
You can file a complaint against Colorado Housing and Finance Authority directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Colorado Housing and Finance Authority?
Consumers in 6 states and territories have filed complaints about Colorado Housing and Finance Authority with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Colorado Housing and Finance Authority: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (8.3% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.