CFPB Consumer Complaint Profile
Colorado Housing and Finance Authority
What the consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 141
- Total complaints
- Mid-range
- 14
- Last 12 months
- 95%
- Timely response
- Below median
- 6
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Colorado Housing and Finance Authority places #1131 by volume. Its on-time response record is at the 29th percentile among companies with 100+ complaints.
- Mortgage
- most-complained product
- CO
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Colorado Housing and Finance Authority vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95% Around the middle higher than 29% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2013 | 5 |
| 2014 | 4 |
| 2015 | 6 |
| 2016 | 6 |
| 2017 | 7 |
| 2018 | 7 |
| 2019 | 5 |
| 2020 | 11 |
| 2021 | 14 |
| 2022 | 27 |
| 2023 | 19 |
| 2024 | 14 |
| 2025 | 13 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Colorado Housing and Finance Authority
Colorado Housing and Finance Authority draws a geographically concentrated spread of CFPB complaints, filed by consumers in many parts of the country. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Inside that category, "Struggling to pay mortgage" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate is at or above the industry benchmark, which suggests its intake and escalation processes are functioning as designed. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Colorado Housing and Finance Authority: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (8.3% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Colorado Housing and Finance Authority have?
141 complaints have been filed against Colorado Housing and Finance Authority with the CFPB overall - 14 of them in the past year.
Does Colorado Housing and Finance Authority respond to complaints on time?
CFPB complaints against Colorado Housing and Finance Authority draw a 95% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Colorado Housing and Finance Authority?
Among all products tied to Colorado Housing and Finance Authority, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Colorado Housing and Finance Authority?
The most common issue reported by consumers about Colorado Housing and Finance Authority is "Struggling to pay mortgage." All complaint issues are listed above with their counts.
How do I file a complaint against Colorado Housing and Finance Authority?
You can file a complaint against Colorado Housing and Finance Authority directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Colorado Housing and Finance Authority?
Consumers in 6 states and territories have filed complaints about Colorado Housing and Finance Authority with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.