CFPB Consumer Complaint Profile
Cstone Mortgage Inc
Behind the 10 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 10
- Total complaints
- Below average
- 0
- Last 12 months
- 90%
- Timely response
- Bottom quartile
- 4
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Cstone Mortgage Inc sits at #3715, with 10 complaints logged. Its on-time response rate is 90%, the 18th percentile among companies with 100+ complaints.
- #3715
- of 3,843 companies by volume
- 90%
- on time (18th pctile)
- Mortgage
- most-complained product
- 4
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Cstone Mortgage Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
90% Among the lowest higher than 18% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 1 |
| 2019 | 4 |
| 2021 | 3 |
| 2022 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Cstone Mortgage Inc
10 complaints against Cstone Mortgage Inc appear in the CFPB record, including 0 from the trailing year. The 4 states and territories represented put this footprint in geographically concentrated territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Inside that category, "Closing on a mortgage" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Cstone Mortgage Inc posts a 90% reply rate on forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Consumers formally disputed the company's response at a 100% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 10%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Cstone Mortgage Inc have?
10 complaints have been filed against Cstone Mortgage Inc with the CFPB overall - 0 of them in the past year.
Does Cstone Mortgage Inc respond to complaints on time?
Cstone Mortgage Inc has a 90% timely response rate to CFPB complaints.
What product generates the most complaints for Cstone Mortgage Inc?
The most complained-about product for Cstone Mortgage Inc is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Cstone Mortgage Inc?
Consumers most often cite "Closing on a mortgage" when complaining about Cstone Mortgage Inc; the full issue list with counts is above.
How do I file a complaint against Cstone Mortgage Inc?
You can file a complaint against Cstone Mortgage Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Cstone Mortgage Inc?
Consumers in 4 states and territories have filed complaints about Cstone Mortgage Inc with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Cstone Mortgage Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (100% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.