CFPB Consumer Complaint Profile
Rushmore Loan Management Services LLC
Consumers have filed 3,802 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 3,802
- Total complaints
- Among the highest
- 0
- Last 12 months
- 99.5%
- Timely response
- Above median
- 52
- States affected
The verdict
3,802 CFPB complaints put Rushmore Loan Management Services LLC at #133 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 99.5%, the 72nd percentile for the 100+ complaint peer group.
- #133
- of 3,843 companies by volume
- 99.5%
- on time (72nd pctile)
- Mortgage
- most-complained product
- 52
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Rushmore Loan Management Services LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.5% Higher than most higher than 72% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2022 to 2023 complete years
- Annual CFPB complaint volume moved from 490 in 2022 to 265 in 2023 (2022 → 2023).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 20 |
| 2013 | 57 |
| 2014 | 135 |
| 2015 | 295 |
| 2016 | 334 |
| 2017 | 377 |
| 2018 | 476 |
| 2019 | 495 |
| 2020 | 445 |
| 2021 | 413 |
| 2022 | 490 |
| 2023 | 265 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Rushmore Loan Management Services LLC
3,802 complaints against Rushmore Loan Management Services LLC appear in the CFPB record, including 0 from the trailing year. The 52 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Trouble during payment process" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Rushmore Loan Management Services LLC draw a 99.5% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response carried a 23% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Rushmore Loan Management Services LLC have?
3,802 complaints have been filed against Rushmore Loan Management Services LLC with the CFPB overall - 0 of them in the past year.
Does Rushmore Loan Management Services LLC respond to complaints on time?
CFPB complaints against Rushmore Loan Management Services LLC draw a 99.5% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Rushmore Loan Management Services LLC?
Among all products tied to Rushmore Loan Management Services LLC, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Rushmore Loan Management Services LLC?
"Trouble during payment process" is the single most frequently cited issue in complaints against Rushmore Loan Management Services LLC - see all issues and counts above.
How do I file a complaint against Rushmore Loan Management Services LLC?
You can file a complaint against Rushmore Loan Management Services LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Rushmore Loan Management Services LLC?
The CFPB has recorded complaints against Rushmore Loan Management Services LLC from 52 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Rushmore Loan Management Services LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (3,802 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (23% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.