CFPB Consumer Complaint Profile
Rushmore Loan Management Services LLC
Consumers have filed complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 3,802
- Total complaints
- Among the highest
- 0
- Last 12 months
- 99.5%
- Timely response
- Above median
- 52
- States affected
The verdict
By CFPB complaint volume, Rushmore Loan Management Services LLC is #133 out of 3,843 financial companies. For answering complaints on time it stands at the 72nd percentile in the 100+ complaint peer group.
- Mortgage
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Rushmore Loan Management Services LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.5% Higher than most higher than 72% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2022 to 2023 complete years
- Annual CFPB complaint volume moved from 490 in 2022 to 265 in 2023 (2022 → 2023).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 20 |
| 2013 | 57 |
| 2014 | 135 |
| 2015 | 295 |
| 2016 | 334 |
| 2017 | 377 |
| 2018 | 476 |
| 2019 | 495 |
| 2020 | 445 |
| 2021 | 413 |
| 2022 | 490 |
| 2023 | 265 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Rushmore Loan Management Services LLC
In the CFPB record, Rushmore Loan Management Services LLC has a nationwide complaint footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Trouble during payment process" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate is at or above the industry benchmark, which suggests its intake and escalation processes are functioning as designed. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Rushmore Loan Management Services LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count.
Similar dispute rates
Nearest companies by share of complaints marked disputed (23% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Rushmore Loan Management Services LLC have?
3,802 complaints have been filed against Rushmore Loan Management Services LLC with the CFPB overall - 0 of them in the past year.
Does Rushmore Loan Management Services LLC respond to complaints on time?
CFPB complaints against Rushmore Loan Management Services LLC draw a 99.5% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Rushmore Loan Management Services LLC?
Among all products tied to Rushmore Loan Management Services LLC, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Rushmore Loan Management Services LLC?
"Trouble during payment process" is the single most frequently cited issue in complaints against Rushmore Loan Management Services LLC - see all issues and counts above.
How do I file a complaint against Rushmore Loan Management Services LLC?
You can file a complaint against Rushmore Loan Management Services LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Rushmore Loan Management Services LLC?
The CFPB has recorded complaints against Rushmore Loan Management Services LLC from 52 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.