CFPB Consumer Complaint Profile
FCI Lender Services Inc.
465 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 465
- Total complaints
- Above average
- 67
- Last 12 months
- 98.3%
- Timely response
- Above median
- 36
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, FCI Lender Services Inc. has accumulated 465 complaints, placing it #530 by volume. Its on-time response rate is 98.3%, the 51st percentile among companies with 100+ complaints.
- #530
- of 3,843 companies by volume
- 98.3%
- on time (51st pctile)
- Mortgage
- most-complained product
- 36
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
FCI Lender Services Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.3% Higher than most higher than 51% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 37 in 2024 to 57 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 3 |
| 2013 | 19 |
| 2014 | 20 |
| 2015 | 30 |
| 2016 | 40 |
| 2017 | 27 |
| 2018 | 41 |
| 2019 | 47 |
| 2020 | 40 |
| 2021 | 35 |
| 2022 | 27 |
| 2023 | 25 |
| 2024 | 37 |
| 2025 | 57 |
| 2026year in progress | 17 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for FCI Lender Services Inc.
The CFPB Consumer Complaint Database has logged 465 complaints against FCI Lender Services Inc. overall, with 67 of those filed in the trailing 12 months. Reports have come from consumers in 36 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Inside that category, "Struggling to pay mortgage" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against FCI Lender Services Inc. draw a 98.3% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response at a 27.7% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 0.2%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does FCI Lender Services Inc. have?
The CFPB has logged 465 complaints against FCI Lender Services Inc. to date, of which 67 came in over the last 12 months.
Does FCI Lender Services Inc. respond to complaints on time?
CFPB complaints against FCI Lender Services Inc. draw a 98.3% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for FCI Lender Services Inc.?
Among all products tied to FCI Lender Services Inc., "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with FCI Lender Services Inc.?
Consumers most often cite "Struggling to pay mortgage" when complaining about FCI Lender Services Inc.; the full issue list with counts is above.
How do I file a complaint against FCI Lender Services Inc.?
You can file a complaint against FCI Lender Services Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about FCI Lender Services Inc.?
FCI Lender Services Inc. has drawn CFPB complaints from 36 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for FCI Lender Services Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (27.7% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.