CFPB Consumer Complaint Profile
First Centennial Mortgage Corp
What 17 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 17
- Total complaints
- Below average
- 0
- Last 12 months
- 88.2%
- Timely response
- Bottom quartile
- 7
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, First Centennial Mortgage Corp sits at #3073, with 17 complaints logged. It posts a 88.2% on-time response rate, the 15th percentile among companies with 100+ complaints.
- #3073
- of 3,843 companies by volume
- 88.2%
- on time (15th pctile)
- Mortgage
- most-complained product
- 7
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
First Centennial Mortgage Corp vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
88.2% Among the lowest higher than 15% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2016 | 1 |
| 2019 | 3 |
| 2021 | 7 |
| 2022 | 4 |
| 2023 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for First Centennial Mortgage Corp
17 complaints against First Centennial Mortgage Corp appear in the CFPB record, including 0 from the trailing year. The 7 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Trouble during payment process" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, First Centennial Mortgage Corp posts a 88.2% reply rate on forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Consumers formally disputed the company's response at a 50% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 52.9% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does First Centennial Mortgage Corp have?
17 complaints have been filed against First Centennial Mortgage Corp with the CFPB overall - 0 of them in the past year.
Does First Centennial Mortgage Corp respond to complaints on time?
First Centennial Mortgage Corp's CFPB timely-response rate is 88.2%.
What product generates the most complaints for First Centennial Mortgage Corp?
The most complained-about product for First Centennial Mortgage Corp is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with First Centennial Mortgage Corp?
Consumers most often cite "Trouble during payment process" when complaining about First Centennial Mortgage Corp; the full issue list with counts is above.
How do I file a complaint against First Centennial Mortgage Corp?
You can file a complaint against First Centennial Mortgage Corp directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about First Centennial Mortgage Corp?
First Centennial Mortgage Corp has drawn CFPB complaints from 7 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for First Centennial Mortgage Corp: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (50% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.