CFPB Consumer Complaint Profile
First Continental Mortgage Ltd
Consumers have filed 47 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 47
- Total complaints
- Mid-range
- 2
- Last 12 months
- 97.9%
- Timely response
- Below median
- 4
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, First Continental Mortgage Ltd has accumulated 47 complaints, placing it #1895 by volume. On-time replies land at 97.9%, the 47th percentile for the 100+ complaint peer group.
- #1895
- of 3,843 companies by volume
- 97.9%
- on time (47th pctile)
- Mortgage
- most-complained product
- 4
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
First Continental Mortgage Ltd vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.9% Around the middle higher than 47% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 4 |
| 2014 | 3 |
| 2015 | 2 |
| 2016 | 6 |
| 2017 | 10 |
| 2018 | 5 |
| 2019 | 3 |
| 2020 | 4 |
| 2021 | 4 |
| 2023 | 1 |
| 2024 | 2 |
| 2025 | 2 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for First Continental Mortgage Ltd
The CFPB Consumer Complaint Database has logged 47 complaints against First Continental Mortgage Ltd overall, with 2 of those filed in the trailing 12 months. Reports have come from consumers in 4 states and territories, making this a geographically concentrated complaint footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Struggling to pay mortgage," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against First Continental Mortgage Ltd draw a 97.9% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response carried a 50% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 14.9% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does First Continental Mortgage Ltd have?
First Continental Mortgage Ltd has 47 total consumer complaints filed with the CFPB, with 2 filed in the last 12 months.
Does First Continental Mortgage Ltd respond to complaints on time?
First Continental Mortgage Ltd has a 97.9% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for First Continental Mortgage Ltd?
The most complained-about product for First Continental Mortgage Ltd is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with First Continental Mortgage Ltd?
"Struggling to pay mortgage" is the single most frequently cited issue in complaints against First Continental Mortgage Ltd - see all issues and counts above.
How do I file a complaint against First Continental Mortgage Ltd?
You can file a complaint against First Continental Mortgage Ltd directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about First Continental Mortgage Ltd?
The CFPB has recorded complaints against First Continental Mortgage Ltd from 4 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for First Continental Mortgage Ltd: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (50% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.