CFPB Consumer Complaint Profile
First Financial Services, Inc.
36 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 36
- Total complaints
- Mid-range
- 0
- Last 12 months
- 47.2%
- Timely response
- Bottom decile
- 19
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, First Financial Services, Inc. sits at #2143, with 36 complaints logged. Its on-time response rate is 47.2%, the 3rd percentile among companies with 100+ complaints.
- #2143
- of 3,843 companies by volume
- 47.2%
- on time (3rd pctile)
- Mortgage
- most-complained product
- 19
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
First Financial Services, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
47.2% Among the lowest higher than 3% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 1 |
| 2012 | 3 |
| 2013 | 10 |
| 2014 | 6 |
| 2015 | 4 |
| 2016 | 1 |
| 2017 | 2 |
| 2018 | 5 |
| 2019 | 3 |
| 2020 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for First Financial Services, Inc.
36 complaints against First Financial Services, Inc. appear in the CFPB record, including 0 from the trailing year. The 19 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Application, originator, mortgage broker," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against First Financial Services, Inc. draw a 47.2% reply rate inside the Bureau's 15-day window. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. The company's response carried a 40% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 13.9% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does First Financial Services, Inc. have?
The CFPB has logged 36 complaints against First Financial Services, Inc. to date, of which 0 came in over the last 12 months.
Does First Financial Services, Inc. respond to complaints on time?
First Financial Services, Inc. has a 47.2% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for First Financial Services, Inc.?
The most complained-about product for First Financial Services, Inc. is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with First Financial Services, Inc.?
The most common issue reported by consumers about First Financial Services, Inc. is "Application, originator, mortgage broker." All complaint issues are listed above with their counts.
How do I file a complaint against First Financial Services, Inc.?
You can file a complaint against First Financial Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about First Financial Services, Inc.?
Consumers in 19 states and territories have filed complaints about First Financial Services, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for First Financial Services, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (40% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.