CFPB Consumer Complaint Profile
Guidance Residential, LLC
21 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 21
- Total complaints
- Mid-range
- 2
- Last 12 months
- 95.2%
- Timely response
- Below median
- 11
- States affected
The verdict
Guidance Residential, LLC ranks #2800 of 3,843 financial companies by CFPB complaint volume, with 21 complaints on record. On-time replies land at 95.2%, the 30th percentile for the 100+ complaint peer group.
- #2800
- of 3,843 companies by volume
- 95.2%
- on time (30th pctile)
- Mortgage
- most-complained product
- 11
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Guidance Residential, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.2% Around the middle higher than 30% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 2 |
| 2017 | 2 |
| 2019 | 1 |
| 2020 | 2 |
| 2021 | 5 |
| 2022 | 4 |
| 2024 | 3 |
| 2025 | 1 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Guidance Residential, LLC
The CFPB Consumer Complaint Database has logged 21 complaints against Guidance Residential, LLC overall, with 2 of those filed in the trailing 12 months. Reports have come from consumers in 11 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
Guidance Residential, LLC's timely response rate stands at 95.2%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 50% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 14.3% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Guidance Residential, LLC have?
Guidance Residential, LLC has 21 total consumer complaints filed with the CFPB, with 2 filed in the last 12 months.
Does Guidance Residential, LLC respond to complaints on time?
Guidance Residential, LLC has a 95.2% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Guidance Residential, LLC?
"Mortgage" draws more CFPB complaints against Guidance Residential, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Guidance Residential, LLC?
"Trouble during payment process" is the single most frequently cited issue in complaints against Guidance Residential, LLC - see all issues and counts above.
How do I file a complaint against Guidance Residential, LLC?
You can file a complaint against Guidance Residential, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Guidance Residential, LLC?
The CFPB has recorded complaints against Guidance Residential, LLC from 11 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Guidance Residential, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (50% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.