CFPB Consumer Complaint Profile
Hallmark Home Mortgage LLC
25 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 25
- Total complaints
- Mid-range
- 2
- Last 12 months
- 88%
- Timely response
- Bottom quartile
- 5
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Hallmark Home Mortgage LLC has accumulated 25 complaints, placing it #2586 by volume. It posts a 88% on-time response rate, the 15th percentile among companies with 100+ complaints.
- #2586
- of 3,843 companies by volume
- 88%
- on time (15th pctile)
- Mortgage
- most-complained product
- 5
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Hallmark Home Mortgage LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
88% Among the lowest higher than 15% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2013 | 1 |
| 2014 | 5 |
| 2016 | 2 |
| 2017 | 3 |
| 2018 | 2 |
| 2020 | 1 |
| 2021 | 2 |
| 2022 | 2 |
| 2023 | 3 |
| 2024 | 1 |
| 2025 | 1 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Hallmark Home Mortgage LLC
Hallmark Home Mortgage LLC carries 25 complaints in the CFPB's database, 2 of them filed within the past 12 months. Consumers spanning 5 states and territories have weighed in, giving this a geographically concentrated footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Closing on a mortgage," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Hallmark Home Mortgage LLC draw a 88% reply rate inside the Bureau's 15-day window. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Consumers formally disputed the company's response at a 40% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 16%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Hallmark Home Mortgage LLC have?
The CFPB has logged 25 complaints against Hallmark Home Mortgage LLC to date, of which 2 came in over the last 12 months.
Does Hallmark Home Mortgage LLC respond to complaints on time?
Hallmark Home Mortgage LLC's CFPB timely-response rate is 88%.
What product generates the most complaints for Hallmark Home Mortgage LLC?
The most complained-about product for Hallmark Home Mortgage LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Hallmark Home Mortgage LLC?
Consumers most often cite "Closing on a mortgage" when complaining about Hallmark Home Mortgage LLC; the full issue list with counts is above.
How do I file a complaint against Hallmark Home Mortgage LLC?
You can file a complaint against Hallmark Home Mortgage LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Hallmark Home Mortgage LLC?
Consumers in 5 states and territories have filed complaints about Hallmark Home Mortgage LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Hallmark Home Mortgage LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (40% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.