CFPB Consumer Complaint Profile
Homeowners Financial Group USA
20 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 20
- Total complaints
- Mid-range
- 2
- Last 12 months
- 95%
- Timely response
- Below median
- 10
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Homeowners Financial Group USA has accumulated 20 complaints, placing it #2861 by volume. Its on-time response rate is 95%, the 29th percentile among companies with 100+ complaints.
- #2861
- of 3,843 companies by volume
- 95%
- on time (29th pctile)
- Mortgage
- most-complained product
- 10
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Homeowners Financial Group USA vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95% Around the middle higher than 29% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 1 |
| 2016 | 1 |
| 2018 | 3 |
| 2019 | 1 |
| 2020 | 2 |
| 2021 | 2 |
| 2022 | 3 |
| 2023 | 4 |
| 2024 | 1 |
| 2025 | 1 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Homeowners Financial Group USA
20 complaints against Homeowners Financial Group USA appear in the CFPB record, including 2 from the trailing year. The 10 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Closing on a mortgage" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Homeowners Financial Group USA's timely response rate stands at 95%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response carried a 50% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 45% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Homeowners Financial Group USA have?
The CFPB has logged 20 complaints against Homeowners Financial Group USA to date, of which 2 came in over the last 12 months.
Does Homeowners Financial Group USA respond to complaints on time?
Homeowners Financial Group USA's CFPB timely-response rate is 95%. This is considered excellent.
What product generates the most complaints for Homeowners Financial Group USA?
Among all products tied to Homeowners Financial Group USA, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Homeowners Financial Group USA?
"Closing on a mortgage" is the single most frequently cited issue in complaints against Homeowners Financial Group USA - see all issues and counts above.
How do I file a complaint against Homeowners Financial Group USA?
You can file a complaint against Homeowners Financial Group USA directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Homeowners Financial Group USA?
The CFPB has recorded complaints against Homeowners Financial Group USA from 10 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Homeowners Financial Group USA: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (50% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.