CFPB Consumer Complaint Profile
Ladera Lending, Inc
What 21 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 21
- Total complaints
- Mid-range
- 1
- Last 12 months
- 42.9%
- Timely response
- Bottom decile
- 7
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Ladera Lending, Inc sits at #2800, with 21 complaints logged. Its on-time response rate is 42.9%, the 2nd percentile among companies with 100+ complaints.
- #2800
- of 3,843 companies by volume
- 42.9%
- on time (2nd pctile)
- Mortgage
- most-complained product
- 7
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Ladera Lending, Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
42.9% Among the lowest higher than 2% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 3 |
| 2015 | 1 |
| 2017 | 1 |
| 2018 | 2 |
| 2019 | 1 |
| 2020 | 4 |
| 2021 | 3 |
| 2022 | 4 |
| 2024 | 1 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Ladera Lending, Inc
Ladera Lending, Inc carries 21 complaints in the CFPB's database, 1 of them filed within the past 12 months. Consumers spanning 7 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Improper use of your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Ladera Lending, Inc draw a 42.9% reply rate inside the Bureau's 15-day window. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Resolved cases drew a formal consumer-dispute rate of 25% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 38.1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Ladera Lending, Inc have?
Ladera Lending, Inc has 21 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Ladera Lending, Inc respond to complaints on time?
Ladera Lending, Inc has a 42.9% timely response rate to CFPB complaints. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Ladera Lending, Inc?
"Mortgage" draws more CFPB complaints against Ladera Lending, Inc than any other product - see the full breakdown above.
What is the most common complaint issue with Ladera Lending, Inc?
"Improper use of your report" is the single most frequently cited issue in complaints against Ladera Lending, Inc - see all issues and counts above.
How do I file a complaint against Ladera Lending, Inc?
You can file a complaint against Ladera Lending, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Ladera Lending, Inc?
The CFPB has recorded complaints against Ladera Lending, Inc from 7 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Ladera Lending, Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (25% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Ladera Lending, Inc have?
Ladera Lending, Inc has 21 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Ladera Lending, Inc respond to complaints on time?
Ladera Lending, Inc has a 42.9% timely response rate to CFPB complaints. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Ladera Lending, Inc?
"Mortgage" draws more CFPB complaints against Ladera Lending, Inc than any other product - see the full breakdown above.
What is the most common complaint issue with Ladera Lending, Inc?
"Improper use of your report" is the single most frequently cited issue in complaints against Ladera Lending, Inc - see all issues and counts above.
How do I file a complaint against Ladera Lending, Inc?
You can file a complaint against Ladera Lending, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Ladera Lending, Inc?
The CFPB has recorded complaints against Ladera Lending, Inc from 7 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.