CFPB Consumer Complaint Profile
Lenderfi, Inc.
Consumers have filed 18 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 18
- Total complaints
- Below average
- 0
- Last 12 months
- 72.2%
- Timely response
- Bottom decile
- 11
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Lenderfi, Inc. sits at #3004, with 18 complaints logged. It posts a 72.2% on-time response rate, the 6th percentile among companies with 100+ complaints.
- #3004
- of 3,843 companies by volume
- 72.2%
- on time (6th pctile)
- Mortgage
- most-complained product
- 11
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Lenderfi, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
72.2% Among the lowest higher than 6% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2016 | 2 |
| 2017 | 1 |
| 2018 | 1 |
| 2020 | 9 |
| 2021 | 2 |
| 2022 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Lenderfi, Inc.
18 complaints against Lenderfi, Inc. appear in the CFPB record, including 0 from the trailing year. The 11 states and territories represented put this footprint in geographically concentrated territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Trouble during payment process" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Lenderfi, Inc. posts a 72.2% reply rate on forwarded complaints. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Consumers formally disputed the company's response at a 50% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 55.6% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Lenderfi, Inc. have?
18 complaints have been filed against Lenderfi, Inc. with the CFPB overall - 0 of them in the past year.
Does Lenderfi, Inc. respond to complaints on time?
Lenderfi, Inc.'s CFPB timely-response rate is 72.2%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Lenderfi, Inc.?
"Mortgage" draws more CFPB complaints against Lenderfi, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Lenderfi, Inc.?
The most common issue reported by consumers about Lenderfi, Inc. is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against Lenderfi, Inc.?
You can file a complaint against Lenderfi, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Lenderfi, Inc.?
The CFPB has recorded complaints against Lenderfi, Inc. from 11 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Lenderfi, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (50% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Lenderfi, Inc. have?
18 complaints have been filed against Lenderfi, Inc. with the CFPB overall - 0 of them in the past year.
Does Lenderfi, Inc. respond to complaints on time?
Lenderfi, Inc.'s CFPB timely-response rate is 72.2%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Lenderfi, Inc.?
"Mortgage" draws more CFPB complaints against Lenderfi, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Lenderfi, Inc.?
The most common issue reported by consumers about Lenderfi, Inc. is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against Lenderfi, Inc.?
You can file a complaint against Lenderfi, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Lenderfi, Inc.?
The CFPB has recorded complaints against Lenderfi, Inc. from 11 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.